CAREERS

CAREERS

We follow a 'People First' culture — one that encourages every bright mind to explore new possibilities, supported by top-notch training and learning. By offering a safe and professional work ecosystem, we promote integrity and strong work ethics. If you are passionate about what you do and want to make a difference; then come join us at AntWorks.

WHY AntWorks

THE AntWorks LIFE
AWARDS & ACCOLADES
  • "Antworks’ holistic approach to automation and the compelling vision makes them one of the most innovative providers in the market. The value proposition of linking the RPA capabilities with machine learning, and that is including semi-structured content such as handwriting and forms as well as broader cognitive capabilities, including pattern recognition, even images, is going beyond what you see most in the market"

    - Tom Reuner, Senior Vice President, HfS Research

  • AntWorks wins the IDC Digital Disruptor Award

    AntWorks won the IDC Digital Disruptor Award for aggressively disrupting the market in the use Cognitive Automation to transform industries by solving biggest challenge faced today - Unstructured Data. AntWorks has won this award for providing an advanced automation solution for Tax which includes Cognitive Machine Reading and Intelligent Bots enabled with Natural Langauge processing and Machine Learning capabilities all built into AntWorks one of a kind platform called ANTstein. This solution was used to automate the annual tax preparation process for customers in Singapore. This solution increased speed and accuracy in the preparation of financial document that led to an operational cost savings of 50% and enhanced accuracy levels by 70%.

BE AN ANT
Manager - Facilities
Role Objective

This role will involve both strategic planning and day-to-day operations, particularly with relation to buildings and premises. Likely areas of responsibility include:

  • Building and grounds maintenance
  • Cleaning
  • Catering and vending
  • Health and safety
  • Procurement and contract management
  • Security
  • Space management
  • Utilities and communications infrastructure
Professional Know-how

Academic:

  • Graduate or post graduate 

Experience:

  • At least 5 -7 years of experience in managing admin and facilities function 
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Various vendors
  • Legal authorities
Primary Responsibilities
  • Preparing documents to put out tenders for contractors
  • Managing projects while supervising and coordinating the work of contractors
  • Investigating the availability and suitability of options for new premises
  • Calculating and comparing costs for required goods or services to achieve maximum value for money
  • Planning for future development in line with strategic business objectives
  • Managing and leading change to ensure minimum disruption to core activities
  • Directing, coordinating, and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling
  • Ensuring office building meets health and safety requirements and that facilities comply with legislation
  • Keeping staff safe
  • Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises
  • Checking that agreed work by staff or contractors have been completed satisfactorily and following-up on any deficiencies
  • Coordinating and leading one or more teams to manage various areas of responsibility
  • Using performance management techniques to monitor and demonstrate agreed service levels 
  • Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences
Skills & experience

You will need to demonstrate:

  • Interpersonal, relationship-building, and networking skills
  • Procurement and negotiation skills
  • Ability to multi-task and prioritize workload
  • Time management skills
  • Project management skills
  • Clear and concise writing skills and the ability to handle long and complex documents
  • Team working skills and the ability to lead and motivate others
  • Practical, flexible, and innovative approach to work
APPLY
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Product Build, Release, Deployment Engineer / Manager
Management of: IT Support
Reporting to: Senior manager IT
Role Objective

Responsible for day-to-day build deployments, releases, and platform support issues of ANTstein in internal servers, demo systems, and client locations. He / she will also be responsible for overall release and deployment management, software configuration management, and high customer satisfaction, by providing quality services to various internal / external customers. 

Professional Know-how

Academic:

  • BE/ B.Tech/ MCA/  Diploma

Experience:

  • Existing clients and potential customers
Working Relationships

Internal:

  • Internal project teams, stakeholders, and management teams

External:

  • At least 6-8 years of experience

Primary Responsibilities
  • Achieving for software builds and releases
  • Designing and developing builds, scripts, installation procedures, and systems including source code control and issue tracking
  • Ensuring the appropriate execution of the enterprise release management process
  • Monitoring and managing applications across development / quality assurance / productions environments
  • Working closely with the quality assurance team to ensure final version meets organizational standards
  • Migrating development teams to a consistent set of tools and process
  • Establishing and advocating a consistent software release and archiving process, by
  • driving best practices in development workflow, defect tracking, and other related areas
  • Coordinating release documentation and communications, including technical release notes
  • Providing technical and application guidance and supporting the release process throughout, including known errors and workarounds
  • Recording metrics for deployment to ensure agreed SLAs are met
  • Understanding version control systems, including branching and merging strategies
  • Ensuring proper and effective reuse of packaging standards across various applications
  • Communicating in order to ensure that releases are implemented according to the approved timeline, with system integrity and availability maintained
  • Ensuring the required communication within the process and between other processes occurs
  • Monitoring and meeting key performance indicators (KPI) for enterprise release management
  • Reporting key performance indicators (KPI) for enterprise release management
  • Driving all proposed process improvements within enterprise release management 
  • Establishing policies, standards, and guidelines for release management that support the delivery of robust, stable, and secure applications running on current versions of software components to the business community
  • Managing escalations with the release management process owner and other key process owners
  • Overseeing release management activities that include plan, build, test, prepare, and implement
  • Monitoring ongoing information concerning all releases throughout the release lifecycles, including updates of information about specific releases
  • Closing all release records
  • Creating release schedules / calendar before release activities begin and actively monitor release schedule
  • Participating in post implementation reviews providing release implementation summary reports to change management
Skills & experience

Skills required: 

  • Experience in basic MS SQL/ MySQL administration 
  • Experience in at least one source control tool like CVS, Perforce, Subversion, ClearCase, etc. in configuration, backup, and support 
  • Visual Studio software installation and troubleshooting experience
  • Experience in software build tools 
  • Experience in Windows environments and scripting languages (.NET)
  • Expertise in a defect tracking system (Bugzilla, Jira, etc.)
  • Desktop application skills including MS Project, Word, Excel, PowerPoint, and Visio required
APPLY
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Manager - Recruitment
Role Objective

The recruitment manager is responsible for building the recruitment team in human resources, identifying successors, and increasing the value added by team members. He / she will be responsible for the end-to-end recruitment process, thereby building a healthy relationship with internal customers and external recruitment vendors.

Professional Know-how

Academic:

  • Graduate or post graduate in human resource management

Experience:

  • At least 6-8 years of experience in managing recruitment 
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Client representatives (based on project requirement)

Primary Responsibilities
  • Designs, develops, and maintains the recruitment process in the organization (including job descriptions, recruitment measurement definitions, regular measurement reporting, and closing loopholes) 
  • Creates the selection matrix for choosing the optimum recruitment channel and recruitment source 
  • Explores the market’s best practices in recruitment and staffing and implements appropriate best practices in the organization 
  • Builds a quality relationship with the internal customers and external recruitment agencies 
  • Monitors and constantly reduces the costs of the recruitment process 
  • Sets the social media communication strategy for different job profiles and functions in the organization 
  • Conducts job interviews for managerial job positions (or key jobs in the organization) 
  • Manages and develops the team of human resource recruiters 
  • Acts as a single point of contact for managers regarding recruitment topics 
  • Designs training recruitment for human resource recruiters and line managers
Skills & experience
  • Excellent communication skills 
  • Excellent negotiation skills 
  • Job interviewing skills 
  • Managerial and leadership skills 
  • Analytical skills 
  • Social media knowledge 
  • Training skill
APPLY
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Senior Manager - Projects
Management of: IT Projects
Reporting to: VP – Client Services
Role Objective

To plan, program-manage and drive the implementation of multiple medium to large scale process transition / migration, design project plans, negotiate & own SLAs and KPIs till completion of the transition/ migration of the process.

Ensure adherence to the transition framework for project planning, execution and delivery.

Professional Know-how

Academic:

  • BE/ B. Tech / MCA / M. Tech / M. Sc.

Experience:

  • At least 10 years with 5 years’ experience in ITeS / IT sector / Robotics Process Automation sector
  • Prince 2 / PMI accreditation is preferred
  • MS Project and MS Visio knowledge desirable
Working Relationships

Internal:

Delivery teams, internal stakeholders and management team

External:

Manage client & its’ stakeholders

Primary Responsibilities
  • Work with cross-functional teams (may include end client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions and plan for process transitions or migrations
  • Ensure adherence to project plan and its timelines
  • Liaise with business lines and functions (operations, HR & IT) on training, recruitment and system requirements for projects
  • Track project implementation, risks & concerns and publish periodic status updates and reports
  • Escalate project related risks and concerns when necessary
  • Facilitate negotiations of service level agreements and KPIs between AntWorks and the end-client and business lines and functions, owning them till the transition or migration is completed.
  • Publish basic MIS for the team on project implementation, quality, risks and concerns.
  • Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels.
  • Will have client relationship management responsibilities.
Competencies
  • Excellent organizational skills
  • Strong leadership and decision making skills
  • Project documentation and status reporting
  • Planning for project implementations and adherence to timelines
  • Strategic orientation combined with operational strength / task orientation
  • A consultative approach and ability to build long term relationships
  • Good influencing skills, able to persuade others to adopt particular courses of action.
  • Delivery oriented, able to meet deadlines and expectations while juggle multiple and changing priorities
  • Very practical and ability to speak effectively to varied audiences
  • Positive and proactive attitude, highly self-motivated, a self-starter and a fast learner
  • Confidentiality, integrity and authenticity
APPLY
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Associate Vice President
Role Objective

Plan, manage, and drive the implementation of multiple, medium- and large-scale process transitions or migration projects. In addition, negotiate and own service level agreements (SLAs) and key performance indicators (KPIs) till completion of the transition or migration process. Also, ensure adherence to the transition framework for project planning, execution, and delivery.

Professional Know-how

Academic:

  • Graduate or post graduate (any discipline)

Experience:

  1. At least 12- 14 years with 5 years of experience in ITeS / IT / robotics process automation sector
  2. PRINCE2 / PMI accreditation is preferred
  3. MS Project and MS Visio knowledge desirable
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • End client representatives (based on project requirement)
Primary Responsibilities
  • Work with cross-functional teams (including client representatives) to analyze requirements (changes in existing processes and workflows), identify solutions, and plan for process transitions or migrations 
  • Adhere to project plans and its timelines
  • Liaise with business lines and functions (operations, HR, & IT) on training, recruitment, and system requirements for projects
  • Track project implementation, risks and concerns, and publish periodic status updates and reports 
  • Escalate project-related risks and concerns when necessary
  • Facilitate negotiations of SLAs and KPIs amongst AntWorks and client’s business lines and functions, owning them till the transition or migration is completed
  • Publish basic management information for the team on project implementation, quality, risks, and concerns
  • Take responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels 
  • Take up client relationship management responsibilities
Skills & experience

Competencies:

  • Organizational skills
  • Leadership and decision-making skills
  • Project documentation and status reporting
  • Planning for project implementations and adherence to timelines 
  • Strategic orientation combined with operational strength / task orientation  
  • Consultative approach and ability to build long-term relationships
  • Good influencing skills, able to persuade others to adopt specific courses of action
  • Delivery-oriented, able to meet deadlines and expectations while juggling multiple and changing priorities
  • Practical, with an ability to speak effectively to varied audiences
  • Positive and proactive attitude, highly self-motivated, a self-starter, and a fast learner
  • Discretion, integrity, and authenticity
APPLY
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Head - Quality
Role Objective

Identify process gaps and eliminate these gaps through use of quality and process improvement tools. Build and lead a strong quality function capable of delivering quality requirements. 

Professional Know-how

Academic:

  • Graduate or post graduate (any discipline)

Experience:

  • At least 20+ years of experience in software quality assurance
  • International Software Testing Qualifications Board (ISTQB) is preferred
Working Relationships

Internal:

  • Delivery and business development
  • Leadership team

External:

  • Client representatives(based on project requirement)

Primary Responsibilities
  • Drive the implementation of defined processes across the organization 
  • Produce quality metrics and dashboards required to govern delivery and quality functions
  • Review project deliverables (test cases, scripts, test documentation) for quality
  • Assure timely completion of testing for projects as well as comprehensive bug tracking
  • Work independently to discover and define special test cases and execute the
  • tests along with providing accurate analysis of the test results
  • Participate in the development and implementation of structured testing concept
  • Good project exposure in automation testing  
Skills & experience

Competencies:

  • Excellent organizational skills
  • Strong leadership and decision-making skills
  • Experience in Selenium tool (automated testing environment)
  • Regression testing
  • All forms of testing exposure (manual and automated testing environment)
  • Consultative approach and ability to build long-term relationships
  • Good influencing skills, with an ability to persuade others to adopt right course of action
  • Capability to meet deadlines and expectations while juggling multiple and changing priorities
  • Positive and proactive attitude, highly self-motivated, a self-starter, and a fast-learner
  • Discretion, integrity, and authenticity
APPLY
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Head - Training
Role Objective

He / she will be responsible for developing training strategies, plans, and budgets; in line with corporate HR and business unit's vision. The candidate will drive analysis of training needs and implementation of all HR processes in the unit. The role includes talent management, career planning, and learning and development. He / she will align organizational training needs for business performance, and look into leadership bench-strength, high-quality talent attraction and retention, process capability improvements. The candidate will also drive high employee engagement and productivity within corporate guidelines.

Professional Know-how

Academic:

  • Graduate or post graduate in human resource management

Experience:

  • At least 15 years of experience in managing the end-to-end HR function 
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Client representatives(based on project requirement)

Primary Responsibilities
  • Become the training point of contact for all AntWorks locations for technical and soft skills training
  • Provide in-depth systems’ training of in-house programs to new hires / operational leadership team / management team
  • Offer ongoing training to all seniority levels when new processes, features, or functions of in-house programs are introduced in cooperation with global trainer
  • Develop and maintain e-training resources 
  • Create and maintain topic-specific training materials and programs 
  • Keep accurate records of staff participation and completion of training sessions; enforcing participation when necessary
  • Plan for process improvements
  • Play an integral role in new business pitches and take responsibility for the effective onboarding of new clients
Skills & experience
  • Strong interpersonal and leadership skills to maintain the trust of employees and further supervise their continued training
  • Solid organizational skills to manage the needs of each employee and tailor training techniques as per company’s needs 
  • Constantly evaluate new ways to access and teach new skills
  • Work in a multi-cultural environment and work with people from a variety of backgrounds
  • Certifications in tools for assessment like Benchmarks / 360s

Assess employee needs:

  • Design training plans
  • Manage or direct employee training
  • Evaluate results of employee training
  • Research training methods

Competencies:

  • Organizational skills
  • Leadership and decision-making skills
  • Project documentation and status reporting
  • Project implementation planning and adherence to timelines 
  • Strategic orientation combined with operational strength / task orientation  
  • Consultative approach and ability to build long-term relationships
  • Good influencing skills, with an ability to persuade others to adopt right course of action
  • Capability to meet deadlines and expectations while juggling multiple and changing priorities
  • Practicality, with a flair to speak effectively to varied audiences
  • Positive and proactive attitude, highly self-motivated, a self-starter, and a fast-learner
  • Discretion, integrity, and authenticity
APPLY
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Manager Alliances
Role Objective

The main responsibilities for the alliance manager is to coordinate amongst the alliances. Without coordination and proper communication, the alliance cannot function and will be terminated. The manager ensures the operation runs smoothly. The alliance manager, most of the time, have to work impartially.

Professional Know-how

Academic:

  • MBA

Experience:

  • At least 12-18 years of post-qualification experience
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Various vendors

Primary Responsibilities
  • Ensures that the alliance is producing profits and report to the management about all the parties involved in an alliance
  • Manages all the departments that are involved in the alliance and ensures that they remain updated on significant developments
  • Assigns jobs to people according to their capabilities and even hires employees that may be required for the alliance
  • Meets with the heads of all departments involved in the venture regularly
  • Looks at all the requirements of the alliance and presents them to the management 
  • Ensures that the product or service that is being provided is of the best quality
  • Keeps a close eye on all the details of the alliance, especially regarding the finances
  • Co-ordinates communication amongst all the parties that are involved in the venture
  • Reviews the performance of the alliance and presents it to the management
Other responsibilities

While the specifics and priorities differ from one company to another, and from one partnership to another, the roles and responsibilities of an alliance manager usually cover seven areas:

Contract management:

Managing contractual obligations, such as milestone payments, advising collaboration participants on how the partnership contract should be implemented, and (if necessary), negotiating with the partner regarding the interpretation of the contract in the event of a difference of opinion between the two sides

Progress monitoring:

Tracking progress, including coordinating the definition and reporting of the KPIs, as well as leading periodic health checks

Process management:

Establishing and ensuring smooth operation of the collaboration ground rules, such as the protocol for formal governance meetings and procedures for decision making, project team meetings, data exchange, and other kinds of interactions

Brand management:

Managing how the company as a whole is perceived by the partner, and how the partnership is perceived by people in one’s own company

Alignment and relationship building:

Leading efforts to increase alignment, mutual understanding, and trust between collaboration participants including activities such as the kick-off event and periodic collaboration team events

Strategic value and risk management:

Identifying important value drivers and key risks, ensuring those involved do not lose focus of strategic aspects, and leading efforts to mitigate risks and accelerate value creation. This may also include looking for win-win opportunities to enhance the relationship or creating additional spin-off collaborations

Change management:

Anticipating upcoming changes in project stages or collaborating with participants to manage transitions smoothly, serving as the partnership’s memory and facilitating complex discussions with the partner to map a way forward when unanticipated situations or corporate decisions in either party trigger the need for change

APPLY
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Vice President - Technology Delivery
Management of: IT Projects
Reporting to: Delivery Head
Role Objective

To manage end-to-end delivery of SLAs for Financial and Health care COE in India, processes through developing a comprehensive framework for deployment of work, assessment and improvement of team performance, to manage a team of AVP/ Senior Manager (s) and Manager (s) and to drive continuous improvement of policies and procedures in order to deliver effective and professional customer service.

Professional Know-how

Academic:

  • BE/ B. Tech / MCA / M. Tech / M. Sc. with MBA

Experience:

  • 18-20 years of overall experience in the service sector

Working Relationships

Internal:

Delivery teams, internal stakeholders and management team

External:

Manage client & its’ stakeholders

Primary Responsibilities
  • Provide strategic Operations planning and implementation input to corporate business plans
  • Manage the Operations budget
  • Review resource requirements in the context of operational experience and reported performance and adjust as relevant
  • Establish and review Key Performance Indicators aligned with Service Level Agreements
  • Own operational adherence to internal procedures and controls, and compliance with information security and regulatory standards Own and oversee the day-to-day delivery of Client Processes across all AntWork sites in India in accordance with agreed Service Levels
  • Liaise with Client Representatives Globally
  • Liaise with the AntWorks senior management team to support new bids and liaise with the Transition team to support successful handover of newly migrated Processes to Operations
  • Specify and recruit the appropriate resource base to deliver Client Processes to agreed Service Levels
  • Has responsibility for a business unit, a function or a large project within a business area.
  • He / She is a cost center manager and solely responsible for the management of client relationship. Has responsibility for business unit performance, including profit, sales revenue, cost management and service level agreement targets. Has responsibility for evidencing that AntWorks Values is embedded in the operation to meet clients’ requirements. Has line management responsibility for a team of functional heads / senior specialists.
Skills & Experience

Skills Required:

  • Proficient in C#, Winforms, ADO.Net- Entity Framework, LINQ, WCF
  • Strong understanding of OOPS Hands-on experience in  Asp.net MVC (version 4 or 5) - Frameworks, html5, JavaScript, JSON, jQuery, Ajax.
  • Hands-on experience in writing reusable C# libraries and DLL
  • Microsoft SQL Server 2008 or 2012- Stored Procedures, Functions, Triggers
  • Proficient understanding of code Versioning tools -Git, SVN
  • IDE –VS2010 or VS2015 & .Net Frameworks (4.0 and above)
  • Hands on Experience in Client Server Application Architecture
  • Hands on experience in Windows Services & Web Services
  • Exposure in Data Analytics, Image Processing, Elastic Search, OCR, ICR and OMR is good to have

Competencies:

  • Demonstrated commitment to high quality user facing and back end code that is usable, maintainable and well thought out
  • Ability to work both collaboratively and independently
  • Self-motivated and self-directed learner who has quickly learned new programming languages
  • Open to modification of the work we do, based on customer feedback and other data we acquire
APPLY
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RPA Developer
Management of: IT Projects
Reporting to: Project Manager / Lead
Role Objective

This is a developer role. Candidate should be a talented Senior Software Engineer who is passionate about code quality, usability, and technology. Candidate should excel at working with multidisciplinary teams to deliver great user experiences.

Professional Know-how

Academic:

  • BCA / BE / MCA

Experience:

  • Must have min 3 years of experience.
  • Hands on experience, and good knowledge in Dot Net frameworks
Working Relationships

Internal:

Delivery lead, team members, Quality & Testing team and other stakeholders

External:

Client & other stakeholders per project requirements

Primary Responsibilities
  • Code and optimize code to get the best possible performance across systems
  • Demonstrate dedication to code quality
  • Work closely with other developers in a tightly knit, agile team
  • Evaluate alternative approaches to meet module objectives
  • Maintain and improve existing applications
  • Keep your ear to the ground and help us incorporate industry best practices and important developments

Software Knowledge Area – Cognitive Level expected for SE are:

Knowledge Level:

  • SDLC - software requirements, software design, software configuration management, software engineering tools and methods
  • Agile methodology and its respective team member roles

Application Level:

  • Software construction – coding, integration & testing on requirements.
Skills & Experience

Skills Required:

  • Assist with creation of the automation architectures
  • Develop the automation in the specified platform or scripting language
  • Create RPA automation as per best practices
  • Document thoroughly the whole development process
  • Collaborative and team focused
  • Thirst to learn and become a key expert in Robotic Process Automation
  • Enthusiastic and unprompted attitude for implementing and developing new operations
  • Hands-on experience in most of the following areas:
    • RPA tools
    • Application integration
    • Implementation of Agile methodologies or robotics tool-specific methodologies
    • Knowledge of relational databases and web services
    • Process and tools performance and scalability assessment
    • Data and information security

Competencies:

  • Demonstrated commitment to high quality user facing and back end code that is usable, maintainable and well thought out
  • Ability to work both collaboratively and independently
  • Self-motivated and Self-directed learner who has quickly learned new programming languages
  • Open to modification of the work we do, based on customer feedback and other data we acquire
APPLY
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Customer Support Leads
Role Objective

Understand client issues and take them to closure by following a proper chain of events.  

Professional Know-how

Academic:

  • Graduate or post graduate (any discipline)

Experience:

  • 6-7+ years of experience in production support
  • Experience in information technology infrastructure library (ITIL)
Working Relationships

Internal:

  • Delivery and business development
  • Leadership team

External:

  • Client representatives(based on project requirement)
Primary Responsibilities
  • Support various solutions provided to different clients
  • Produce quality metrics and dashboards required to govern production support
  • Review support scenarios to arrive at the root cause and resolution
  • Assure timely completion of issues escalated by client
  • Work independently to discover and define issue resolution wherever required
Skills & Experience
  • Experience in .NET web / WinForm support for approximately 5 years
  • Experience in supporting Wintel, Linux, and Ubuntu platforms for approximately 5 years
  • Experience in SQL and MySQL for approximately 4 years
  • Experience in Python for approximately 4-5 years
  • MS office skills
  • Internet Information Services (IIS) support skills for approximately 3 years
  • Information technology infrastructure library (ITIL) 
APPLY
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Senior IT Manager
Management of: IT Support Team
Reporting to: AVP
Role Objective

Manage the planning, designing, implementation, continuous availability, and maintenance of IT infrastructure in key environments (information protocol or IP backbone, data center, local area network or LAN, and wide area network or WAN) to support business objectives. The role also involves managing and developing a team of assistant managers, analysts, and outsourced professionals to drive continuous improvements in service delivery.  

Professional Know-how

Academic:

  • Graduate in engineering

Experience:

  • At least 13 years in IT infrastructure with certifications in ITIL, MCSE, and Cisco 
Primary Responsibilities
  • Capture requirements, provide technical designs, evaluate technical options, and implement solutions in coordination with business lines and functions
  • Plan, design, implement, maintain, and budget for all infrastructure-related investments and support agreements
  • Liaise with vendors to drive service delivery within service level agreements (SLAs), negotiate commercial terms, review vendor performance, consolidate where appropriate, and identify new vendors
  • Research and recommend technology purchase to meet user needs
  • Contribute to disaster recovery and business continuity planning
  • Assist with rollout of network elements
  • Liaise with business lines, functions, suppliers and vendors to ensure on time delivery and integration of products and services
  • Implement changes to the network architecture when required including hardware and software upgrades
  • Manage detailed configuration information including IP address allocation, routing protocol definition and configuration, and infrastructure device build
  • Rectify faults in network elements located at the data center within SLAs, conduct routine maintenance, and provide support to other business systems
  • Work with the service desk to identify underlying problems
  • Manage service outages and major incidents, own outage notifications and updates, and the known error database
  • Identify and control recurring failure trends
  • Produce and maintain standard operating procedures and appropriate documentation for areas of responsibility
  • Develop and manage a change control procedure
  • Coach, guide, and support team to achieve objectives
  • Ensure consistent and quality IT infrastructure availability 
  • Control costs
  • Improve service continuously
Skills & Experience

Budget management:

Monitor and control costs within area of responsibility

Team management:

Manage a large team or several small teams on different technologies. Plan and control work delivery

People management:

Manage a large team or several small teams with respect to employee development and people management processes

Client relationship management:

Develop proactive relationship with client and interpret internal and external business issues. Understand business drivers and apply best practice to meet them. Use business knowledge to contribute to the definition of business requirements and analysis of problems

Technical knowledge / project management:

Expertise in at least one technical area, with an ability to function as a project manager as and when required. Hands-on development experience is necessary

Communication:

Excellent verbal and written communication skills, including the ability to write clear and concise reports and proposals dealing with complex concepts

APPLY
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Software Engineer
Management of: IT Projects
Reporting to: Project Manager / Lead
Role Objective

This is a developer role. Candidate should be a talented Senior Software Engineer who is passionate about code quality, usability, and technology. Candidate should excel at working with multidisciplinary teams to deliver great user experiences. Candidate should be a power web user keeping yourself up-to-date with the latest trends and breakthroughs in Forms Processing Technology. Candidate should have a strong record of project design development, execution and completion and have experience with agile development practices especially Scrum. Candidate should love working with smart people and want to be part of a team.

Professional Know-how

Academic:

PGDCA / BCA / BE / MCA

Experience:

  • Must have min 3 years of experience.
  • Must have min 5 years of experience for Senior Engineer.
  • Hands on experience, and good knowledge in Dot Net frameworks
Working Relationships

Internal:

To develop and implement.

External:

Knowledge on Pre / Post Examination process of Board/University

Primary Responsibilities
  • Code and optimize code to get the best possible performance across systems
  • Demonstrate dedication to code quality
  • Work closely with other developers in a tightly knit, agile team
  • Evaluate alternative approaches to meet module objectives
  • Maintain and improve existing applications
  • Keep your ear to the ground and help us incorporate industry best practices and important developments

Software Knowledge Area – Cognitive Level expected for SE are:

Knowledge Level:

  • SDLC - software requirements, software design, software configuration management, software engineering tools and methods
  • Agile methodology and its respective team member roles

Application Level:

  • Software construction – coding, integration & testing on requirements.
Skills & Experience

Skills Required:

  • Hands on experience in development on Microsoft Visual Basic, C#.
  • Hands on experience in handling databases of MS SQL Server and MS Access.
  • Hands on experience on generating data reports.
  • Hands on experience in ADO.NET and in any one of ORM Entity framework / NHibernate
  • Exposure in concepts such as WCF are good to have.

Competencies:

  • Demonstrated commitment to high quality user facing and back end code that is usable, maintainable and well thought out
  • Ability to work both collaboratively and independently
  • Self-motivated and Self-directed learner who has quickly learned new programming languages
  • Open to modification of the work we do, based on customer feedback and other data we acquire
APPLY
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Trainer
Role Objective

A corporate trainer is an experienced educator. His / her goal is to promote efficiency and competitive advantage by developing the skills of employees

Professional Know-how

Academic:

  • Graduate or post graduate in human resources management
  • Training certifications are an added advantage 

Experience:

  • At least 5 -7 years of experience in training
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Various vendors
Primary Responsibilities
  • Liaise with managers to determine training needs and schedule training sessions
  • Design effective training programs 
  • Select and book venues
  • Conduct seminars, workshops, individual training sessions, etc.
  • Prepare educational material such as module summaries, videos, etc.
  • Support and mentor new employees
  • Maintain attendance and other records
  • Manage training budgets
  • Conduct evaluations to identify areas of improvement
  • Monitor employee performance and response to training
Skills & Experience

Competencies:

  • Proven experience as a corporate trainer
  • Understanding of effective teaching methodologies and tools
  • Willingness to keep abreast of new techniques in corporate teaching
  • Proficient in MS Office (especially Powerpoint), e-learning software is an asset
  • Business acumen
  • Communication
  • Consultation
  • Ethical practice
  • Global and cultural awareness
  • Human resources expertise
  • Relationship management
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Business HR
Role Objective

He / she is responsible for communicating business objectives to employees and company management within designated business units. The candidate also serves as a consultant on human resources-related issues. Acting as an employee champion and change agent, he/she assesses and anticipates HR-related needs, communicates needs proactively to our HR department and business management, and seeks to develop integrated solutions

Professional Know-how

Academic:

  • Graduate or post graduate in human resources management

Experience:

  • At least 5 -7 years of experience in managing generalist HR activities
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Various vendors
  • Legal authorities
Primary Responsibilities
  • Formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. He/she may perform international human resource responsibilities. And also maintains an effective level of business literacy about a business unit's financial position, mid-range plans, culture, and competition.
  • Conducts weekly meetings with respective business units
  • Consults with line management, providing HR guidance when appropriate
  • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies
  • Manages and resolves complex employee relation issues. Conducts effective, thorough, and objective investigations
  • Maintains in-depth knowledge of legal requirements for day-to-day management of employees, reduces legal risks, and ensures regulatory compliance. Partners with the legal department as needed/required.
  • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provides HR policy guidance and interpretation
  • Develops contract terms for new hires, promotions, and transfers
  • Assists international employees with expatriate assignments and related HR matters
  • Provides guidance and inputs on business unit restructuring, workforce planning, and succession planning
  • Identifies training needs for business units and individual, executive coaching needs
  • Participates in evaluation and monitoring of training programs to ensure success
  • Follows up to ensure training objectives are met
Skills & Experience

Competencies:

  • Business acumen
  • Communication
  • Consultation
  • Ethical practice
  • Global and cultural awareness
  • HR expertise
  • Relationship management
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Chief Financial Officer
Role Objective

The Chief Financial Officer (CFO) provides both operational and programmatic support to the organization. He / she supervises the finance unit and is the chief financial spokesperson for the organization. By reporting directly to the President / Chief Executive Officer (CEO), the candidate directly assists the Chief Operating Officer (COO) on all strategic and tactical matters as an expert on budget management, cost benefit analysis, forecasting needs, and the securing of new funding.

Professional Know-how

Academic:

  • Bachelor's / master’s degree at an accredited college or university or equivalent work experience
  • Certified Public Accountant (CPA) preferred

Experience:

  • Worked as a Controller or Chief Financial Officer
  • At least 5 to 7 years of financial and management experience in day-to-day financial operations for a 50 people organization
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Client representatives
  • Legal authorities
Primary Responsibilities
  • Assists in performing all tasks necessary to achieve the organization's mission and help execute staff succession and growth plans
  • Trains the finance unit and other staff on raising awareness and knowledge of financial management matters
  • Works with the CEO on the strategic vision including fostering and cultivating stakeholder relationships on city, state, and national levels, as well as in assisting the development and negotiation of contracts
  • Participates in developing new business, specifically assisting the CEO and COO in identifying new funding opportunities, the drafting of prospective programmatic budgets, and determining cost-effectiveness of prospective service delivery
  • Assesses the benefits of all prospective contracts and advises the executive team on programmatic design and implementation matters
  • Ensures adequate controls are installed and that substantiating documentation is approved and available such that all purchases may pass independent and governmental audits
  • Provides the COO with an operating budget. Works with the COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. This includes: 
  • Interpreting legislative and programmatic rules and regulations to ensure compliance with all federal, state, local, and contractual guidelines
  • Ensuring that all government regulations and requirements are disseminated to appropriate personnel
  • Monitoring compliance
  • Oversees the management and coordination of all fiscal reporting activities for the organization including organizational revenue / expense and balance sheet reports, reporting to funding agencies, developing and monitoring of organizational and contract / grant budgets
  • Supervises all purchasing and payroll activity for staff and participants
  • Develops and maintains systems of internal controls to safeguard financial assets of the organization and oversees federal awards and programs. Oversees the coordination and activities of independent auditors ensuring all A-133 audit issues are resolved, all 403(b) compliance issues are met, the preparation of annual financial statements is in accordance with U.S. GAAP and federal state, and other required supplementary schedules and information are made available
  • Attends board and subcommittee meetings, by leading staff on the audit / finance committee
  • Monitors banking activities of the organization
  • Ensures adequate cash flow to meet the organization's needs
  • Serves as one of the trustees and oversees administration and financial reporting of the organization's savings and retirement plan
  • Investigates cost-effective benefit plans and other fringe benefits which the organization may offer employees and potential employees with the goal of attracting and retaining qualified individuals
  • Oversees the production of monthly reports for reconciliations with funders, pension plan requirements, financial statements, and cash flow projections for use by executive management, as well as the audit / finance committee and board of directors
  • Assists in the design, implementation, and timely calculations of wage incentives, commissions, and salaries for the staff
  • Oversees accounts payable and accounts receivable and ensures a disaster recovery plan is in place
  • Supervises business insurance plans and health care coverage analysis
  • Maintains of the inventory of all fixed assets, including assets purchased with government funds (computers, etc.) and assures all are in accordance with federal regulations
Skills & Experience

Ability to:

  • Foster and cultivate business opportunities and partnerships
  • Create and assess financial statements and budget documents
  • Recognize and be responsive to the needs of all clients of the organization, including funding organizations, board of directors, local community advocates, participants, and employers
  • Supervise staff, including regular progress reviews and providing plans for improvement
  • Communicate effectively in both written and verbal forms
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Global Head - HR
Role Objective

He / she will be responsible for developing human resource (HR) strategies, plans, and budgets in line with corporate HR and business unit's vision, and drive planning and implementation of all HR processes in the unit across the globe. Responsibilities include creating special projects, organization restructuring, talent acquisition, performance management, talent and career management, learning and development, and compensation review. At the same time, the role also involves managing productivity, shop-floor discipline, compliance, and industrial relations. He / she will align the organization for business performance and drive leadership bench strength, high-quality talent attraction and retention, process improvements, and high employee engagement and productivity; within corporate guidelines and labor laws applicable in the respective countries.

Professional Know-how

Academic:

  • Graduate or post graduate in human resource management

Experience:

  • At least 20+ years of experience in managing end-to-end HR function
Working Relationships

Internal:

  • Business lines
  • Leadership team

External:

  • Client representatives(based on project requirement)
Primary Responsibilities
  • The key responsibilities for the role will include: design, align, and review organizational structure in line with organization value system and business requirement: plan and review the organization structure along with business teams, set up mechanisms to find issues affecting collaboration with teams, and resolve them for better execution. Have the right organizational processes to encourage desired behaviors.
Skills & Experience
  • Formulate, develop, and deliver HR strategies and plans to maximize employee effectiveness 
  • Share inputs strategically and tactically with the business for optimum resource utilization 
  • Identify HR needs proactively. Select, develop, and deliver appropriate HR solutions like organizational design, management coaching, talent acquisition, talent management, succession planning, leadership development, workforce planning, compensation and benefits, and employee engagement etc., to meet business needs
  • Provide an independent and confidential viewpoint to corporate directors and senior  stakeholders
  • Develop, manage, and control the HR budget and maximize company’s profit
  • Strategically build and support the development of the company’s HR strategy and policies to ensure we are one of the best employers
  • Recruit, develop, manage, and motivate the HR account management team to ensure HR strategies and plans are implemented
  • Design, develop, and implement companywide HR initiatives to meet business needs across the company
  • Ensure effective resourcing across all areas to create a cost-effective workforce

Competencies:

  • Organizational skills
  • Leadership and decision-making skills
  • Project documentation and status reporting
  • Planning for project implementations and adherence to timelines 
  • Strategic orientation combined with operational strength / task orientation  
  • Consultative approach and ability to build long-term relationships
  • Influencing skills to persuade others to adopt specific courses of action
  • Capability to meet deadlines and expectations while juggling multiple and changing priorities
  • Practicality, with a flair to speak effectively to varied audiences
  • Positive and proactive attitude, highly self-motivated, a self-starter, and a fast learner
  • Discretion, integrity, and authenticity
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Assistant Manager - Corporate HR
Management of: Corporate HR
Reporting to: Head of HR
Role Objective

To handle statutory compliance, payroll, Insurance, policies & procedures, Compensation & Benefits and all other corporate HR mandates. Must be hands on and willing to manage the stakeholders both internally and externally.

Professional Know-how

Academic:

UG/Master’s degree in Social studies/MBA with specialization in HR

Experience:

  • Must have overall experience of 5 to 7 years
  • Must have handled 1000+ employees group
  • Exposure to IT industry is desirable
Working Relationships

Internal:

Employees and management teams.

External:

Vendors and statutory / government representatives.

Primary Responsibilities
  • Develop and implement HR strategies and initiatives aligned with the overall business strategy
  • Bridge management and employee relations by addressing demands, grievances or other issues
  • Support current and future business needs through the development, engagement, motivation and preservation of human capital
  • Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
  • Nurture a positive working environment
  • Oversee and manage a performance appraisal system that drives high performance
  • Maintain pay plan and benefits program
  • Assess training needs to apply and monitor training programs
  • Report to management and provide decision support through HR metrics
  • Ensure legal compliance throughout human resource management
Competencies
  • Proven working experience managing end to end Corp. HR function
  • People oriented and results driven
  • Demonstrable experience with human resources metrics
  • Knowledge of HR systems and databases
  • Ability to architect strategy along with leadership skills
  • Excellent active listening, negotiation and presentation skills
  • Competence to build and effectively manage interpersonal relationships at all levels of the company
  • In-depth knowledge of labor law in India and HR best practices
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Cognitive Software Developer
Management of: IT Projects
Reporting to: Delivery Head
Role Objective

This is a developer role. Candidate should be a talented techie who is passionate about code quality, usability, and technology. Candidate should have strong record of writing Algorithms. Candidate should love working with smart people and want to be part of a team.

Mandatory requirements

Academic:

UG/Master’s degree/Ph.D. in Computer Science, Applied Statistics, Engineering, Mathematics, Physics or other qualitative discipline with specialization.

Experience:

  • Must have overall experience of 3 to 5 years of experience.
  • Hands on experience, in Matlab / Python/ OpenCV/ML/DL/NLP etc.,
Working Relationships

Internal:

To develop and implement.

External:

Knowledge on Pre / Post Examination process of Board/University

Primary Responsibilities
  • Build new or enhance existing machine learning platforms using Machine Learning, Natural Language Processing technologies, text analytics and text mining. Serve as a subject matter expert in cognitive/AI area of knowledge, developing internal and external eminence and intellectual property, as well as leading senior executives to successfully define, develop and launch new cognitive systems.
  • Develop new systems using latest advances in neural/fractal networks and machine learning. Participate in cutting edge research and prototyping, including computer vision, machine learning, modeling and other relevant areas. Help develop software and algorithms for face/object recognition systems.
  • Board vision of industry competitiveness and Robotics trends to quickly integrate related technologies and demonstrate applications. Define and drive the analytical scope and method for projects, including formulating and shaping the models.
  • Work with business leaders at the very highest level and communicate complex analytics concepts.
  • Experience in Machine Learning & Deep learning algorithm and platforms; including large scale real time machine learning systems. Strong research and innovation skills and ability to solve difficult vision and learning problems.
  • Excellent prototyping skills and expertise programming skills in C/C++ and python.
Required skills:
  • We are looking for self-motivated and driven candidates that are passionate about working on cutting edge technologies and thrive in a highly collaborative environment.
  • Excellent communication and teamwork skills
  • Flexibility and adaptability to work in a growing dynamic team. Transfer business problems into analytics use-cases and requirements
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