He / she will be responsible for developing training strategies, plans, and budgets; in line with corporate HR and business unit's vision. The candidate will drive analysis of training needs and implementation of all HR processes in the unit. The role includes talent management, career planning, and learning and development. He / she will align organizational training needs for business performance, and look into leadership bench-strength, high-quality talent attraction and retention, process capability improvements. The candidate will also drive high employee engagement and productivity within corporate guidelines.

Academic:

• Graduate or post graduate in human resource management

Experience:

• At least 15 years of experience in managing the end-to-end HR function 

Internal:

• Business lines
• Leadership team

External:

• Client representatives(based on project requirement)

• Become the training point of contact for all AntWorks locations for technical and soft skills training
• Provide in-depth systems’ training of in-house programs to new hires / operational leadership team / management team
• Offer ongoing training to all seniority levels when new processes, features, or functions of in-house programs are introduced in cooperation with global trainer
• Develop and maintain e-training resources 
• Create and maintain topic-specific training materials and programs 
• Keep accurate records of staff participation and completion of training sessions; enforcing participation when necessary
• Plan for process improvements
• Play an integral role in new business pitches and take responsibility for the effective onboarding of new clients

This role will involve both strategic planning and day-to-day operations, particularly with relation to buildings and premises. Likely areas of responsibility include:

• Building and grounds maintenance
• Cleaning
• Catering and vending
• Health and safety
• Procurement and contract management
• Security
• Space management
• Utilities and communications infrastructure

Academic:

• Graduate or post graduate 

Experience:

• At least 5 -7 years of experience in managing admin and facilities function 

Internal:

• Business lines
• Leadership team

External:

• Various vendors
• Legal authorities

• Preparing documents to put out tenders for contractors
• Managing projects while supervising and coordinating the work of contractors
• Investigating the availability and suitability of options for new premises
• Calculating and comparing costs for required goods or services to achieve maximum value for money
• Planning for future development in line with strategic business objectives
• Managing and leading change to ensure minimum disruption to core activities
• Directing, coordinating, and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling
• Ensuring office building meets health and safety requirements and that facilities comply with legislation
• Keeping staff safe
• Planning best allocation and utilization of space and resources for new buildings, or re-organizing current premises
• Checking that agreed work by staff or contractors have been completed satisfactorily and following-up on any deficiencies
• Coordinating and leading one or more teams to manage various areas of responsibility
• Using performance management techniques to monitor and demonstrate agreed service levels 
• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences

The recruitment manager is responsible for building the recruitment team in human resources, identifying successors, and increasing the value added by team members. He / she will be responsible for the end-to-end recruitment process, thereby building a healthy relationship with internal customers and external recruitment vendors.

Academic:

• Graduate or post graduate in human resource management

Experience:

• At least 6-8 years of experience in managing recruitment 

Internal:

• Business lines
• Leadership team

External:

• Client representatives (based on project requirement)

• Designs, develops, and maintains the recruitment process in the organization (including job descriptions, recruitment measurement definitions, regular measurement reporting, and closing loopholes) 
• Creates the selection matrix for choosing the optimum recruitment channel and recruitment source 
• Explores the market’s best practices in recruitment and staffing and implements appropriate best practices in the organization 
• Builds a quality relationship with the internal customers and external recruitment agencies 
• Monitors and constantly reduces the costs of the recruitment process 
• Sets the social media communication strategy for different job profiles and functions in the organization 
• Conducts job interviews for managerial job positions (or key jobs in the organization) 
• Manages and develops the team of human resource recruiters 
• Acts as a single point of contact for managers regarding recruitment topics 
• Designs training recruitment for human resource recruiters and line managers

To manage end-to-end delivery of SLAs for Financial and Health care COE in India, processes through developing a comprehensive framework for deployment of work, assessment and improvement of team performance, to manage a team of AVP/ Senior Manager (s) and Manager (s) and to drive continuous improvement of policies and procedures in order to deliver effective and professional customer service.

Academic:

• BE/ B. Tech / MCA / M. Tech / M. Sc. with MBA

Experience:

• 18-20 years of overall experience in the service sector

Internal:

Delivery teams, internal stakeholders and management team

External:

Manage client & its’ stakeholders

• Provide strategic Operations planning and implementation input to corporate business plans
• Manage the Operations budget
• Review resource requirements in the context of operational experience and reported performance and adjust as relevant
• Establish and review Key Performance Indicators aligned with Service Level Agreements
• Own operational adherence to internal procedures and controls, and compliance with information security and regulatory standards Own and oversee the day-to-day delivery of Client Processes across all AntWork sites in India in accordance with agreed Service Levels
• Liaise with Client Representatives Globally
• Liaise with the AntWorks senior management team to support new bids and liaise with the Transition team to support successful handover of newly migrated Processes to Operations
• Specify and recruit the appropriate resource base to deliver Client Processes to agreed Service Levels
• Has responsibility for a business unit, a function or a large project within a business area.
• He / She is a cost center manager and solely responsible for the management of client relationship. Has responsibility for business unit performance, including profit, sales revenue, cost management and service level agreement targets. Has responsibility for evidencing that AntWorks Values is embedded in the operation to meet clients’ requirements. Has line management responsibility for a team of functional heads / senior specialists.

The Vice President – Sales is responsible for establishing the sales targets to meet the company’s objectives. Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, quota setting and management, sales process optimisation and sales programme implementation. Fosters close working relationships with internal and external stakeholders to ensure the sales organisation’s efficient operation and success.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 18–22 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organisation
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters continuous process improvement in the organisation
• Prioritizes investments in enabling technologies in support of sales organisation productivity
• Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy.
• Set current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organisation objectives

Plan, manage, and drive the implementation of multiple, medium- and large-scale process transitions or migration projects. In addition, negotiate and own service level agreements (SLAs) and key performance indicators (KPIs) till completion of the transition or migration process. Also, ensure adherence to the transition framework for project planning, execution, and delivery.

Academic:

• Graduate or post graduate (any discipline)

Experience:

• At least 12–14 years, with 5 years of experience in ITeS / IT / robotics process automation sectors
• PRINCE2 / PMI accreditation is preferred
• MS Project and MS Visio knowledge desirable

Internal:

• Business lines
• Leadership team

External:

• End-client representatives (based on project requirement)

• Work with cross-functional teams (including client representatives) to analyse requirements (changes in existing processes and workflows), identify solutions, and plan for process transitions or migrations
• Adhere to project plans and their timelines
• Liaise with business lines and functions (operations, HR, & IT) on training, recruitment, and system requirements for projects
• Track project implementation, risks, and concerns, and publish periodic status updates and reports
• Escalate project-related risks and concerns when necessary
• Facilitate negotiations of SLAs and KPIs amongst AntWorks and clients’ business lines and functions, owning them till the transition or migration is completed
• Publish basic MI for the team on project implementation, quality, risks, and concerns
• Take responsibility for more than one aspect of business unit performance, e.g., profit, sales, cost management, customer service levels
• Take up client relationship management responsibilities

This is a developer role. Candidate should be a talented Senior Software Engineer who is passionate about code quality, usability, and technology. Candidate should excel at working with multidisciplinary teams to deliver great user experience. Candidate should be a power web user who is up-to-date with the latest trends and breakthroughs in Forms Processing Technology. Candidate should have a strong record of project design development, execution, and completion and have experience with agile development practices especially Scrum. The candidate should love working with smart people and want to be part of a team.

Academic:

• PGDCA / BCA / BE / MCA

Experience:

• Must have min. 3 years of experience.
• Must have min. 5 years of experience for SeniorEngineer.
• Hands on experience, and good knowledge in Dot Net frameworks

Internal:

• To maintain a great working relationship with the team of senior software engineers

External:

• Knowledge on Pre / Post Examination process of Board/University

• Code and optimise code to get the best possible performance across systems
• Demonstrate dedication to code quality
• Work closely with other developers in a tightly knit, agile team
• Evaluate alternative approaches to meet module objectives
• Maintain and improve existing applications
• Keep your ear to the ground and help us incorporate industry best practices and stay abreast of important developments

Software Knowledge Area – Cognitive Levels expected for SE are:
Knowledge Level:

• SDLC - software requirements, software design, software configuration management, and software engineering tools and methods
• Agile methodology and its respective team member roles

Application Level:

• Software construction – coding, integration,& testing on requirements.

This is a developer role. Candidate should be a talented Senior Software Engineer who is passionate about code quality, usability, and technology. Candidate should excel at working with multidisciplinary teams to deliver great user experiences. Candidate should be a power web user who is up-to-date with the latest trends and breakthroughs in web development technology. Candidate should have a strong record of project design development, execution, and completion, and have experience with agile development practices especially Scrum. Candidate should love working with smart people and want to be part of a team.

Academic:

• BE/ B. Tech / MSc/ MCA / M. Tech

Experience:

• Must have min.4+ years of experience
• Hands on experience and good knowledge in functionalities

Internal:

• To maintain a great working relationship with the team of senior software engineers

External:

• Client handling

• Design, create, profile, and optimise code to get the best possible performance across systems
• Work closely with other developers in a tightly knit, agile team
• Demonstrate a dedication to code quality
• Evaluate alternative approaches to meet module objectives
• Maintain and improve existing applications
• Keep your ear to the ground and help us incorporate industry best practices and important developments into our products

Software Knowledge Area – Cognitive Levels expected for SSE are:
Application Level:

• SDLC - software requirements, software design, software configuration management, and software engineering tools & methods
• Scope determination / requirements and requirement elicitation
• Perform measurement process using benchmarking techniques
• Re-engineering and reverse engineering
• Agile methodology and the creation of relevant artefacts

Analysis Level:

• Software construction
• Code, review,& evaluation
• Testing & impact analysis

To lead andmanageacross AntWorks support services and ensure that all organisational requirements are met in line with the vision of the organisation.

Ensure policies, protocols, and processes involving the above services are effectively developed, implemented, maintained, reviewed, and updated.Act as a main contact point for external partners, consultants, contractors, and businesses covering AntWorks support services. Provide detailed information when required to the Chief Executive and Department Heads.

Academic:

• Graduate or post graduate in any discipline

Experience:

• Must have handled a support role for a medium- sized organization

Internal:

• Business lines
• Leadership team

External:

• Vendors and other stakeholders

To have the responsibility for:

• HR
• Finance
• Legal / Corporate Governance
• Admin and Facility Management & IT

HR Leadership:

• To be responsible for ensuring recommended HR policies and protocols are put in place, regularly updated, and followed accurately
• Lead the liaison with HR advisors, ensuring robust processes and procedures are in place regarding the recruitment of new staff, all the way from interview to contract offer and commencement of role.
• Create and establish appropriate processes within the whole organisation regarding annual leave, sickness records, and all other absences
• Lead the review of the staff handbook to ensure it is up to date, appropriate, and a reference point for all employees
• Establish and ‘champion’ an integrated performance management and development programme across the organisation to monitor, measure, and support staff to achieve the organisations objectives

Financial Support:

• Effectively manage AntWorks’s contract with financial consultants, implementing and efficiently maintaining all recommended processes and procedures
• Support AntWorks’s auditors with the preparation of annual accounts
• Work alongside the department heads to establish and drive a system of improved financial planning and monitoring

Legal Coordination:

• Liaise with AntWorks’s legal advisors and establish all recommended protocols

Admin and Facilities Management:

• To lead and manage AntWorks offices and ensure an effective working environment

IT:

• Be a key driver of organisational change and improvement by establishing more efficient day-to-day operations
• Establish an inclusive culture among Head Office staff and those based in the field that develops a shared understanding of the organisations vision and mission
• Be the main point of contact for AntWorks’s IT consultants
• Executive support
• Act as a contact point for external professional organisations
• Act as a contact point for the Chairman and other Board Members
• Collate information as required for reports
• To undertake other duties from time to time as reasonably required by the Chief Executive

The Vice President - Sales is responsible for establishing the sales targets to meet the company’s objectives. Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, quota setting and management, sales process optimization, and sales programme implementation. Fosters close working relationships with internal and external stakeholders to ensure the sales organisation’s efficient operation and success.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 18–22 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organisation
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organization objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters an organisation of continuous process improvement.
• Prioritises investments in enabling technologies in support of sales organisation productivity
• Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy
• Sets current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organisation objectives

He / she is responsible for communicating business objectives to employees and company management within designated business units. The candidate also serves as a consultant on human resources-related issues. Acting as an employee champion and change agent, he/she assesses and anticipates HR-related needs, communicates needs proactively to our HR department and business management, and seeks to develop integrated solutions

Academic:

• Graduate or post graduate in human resources management

Experience:

• At least 5 -7 years of experience in managing generalist HR activities

Internal:

• Business lines
• Leadership team

External:

• Various vendors
• Legal authorities

• Formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. He/she may perform international human resource responsibilities. And also maintains an effective level of business literacy about a business unit's financial position, mid-range plans, culture, and competition.
• Conducts weekly meetings with respective business units
• Consults with line management, providing HR guidance when appropriate
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies
• Manages and resolves complex employee relation issues. Conducts effective, thorough, and objective investigations
• Maintains in-depth knowledge of legal requirements for day-to-day management of employees, reduces legal risks, and ensures regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provides HR policy guidance and interpretation
• Develops contract terms for new hires, promotions, and transfers
• Assists international employees with expatriate assignments and related HR matters
• Provides guidance and inputs on business unit restructuring, workforce planning, and succession planning
• Identifies training needs for business units and individual, executive coaching needs
• Participates in evaluation and monitoring of training programs to ensure success
• Follows up to ensure training objectives are met

To lead andmanageacross AntWorks support services and ensure that all organisational requirements are met in line with the vision of the organisation.

Ensure policies, protocols, and processes involving the above services are effectively developed, implemented, maintained, reviewed, and updated.Act as a main contact point for external partners, consultants, contractors, and businesses covering AntWorks support services. Provide detailed information when required to the Chief Executive and Department Heads.

Academic:

• Graduate or post graduate in any discipline

Experience:

• Must have handled a support role for a medium- sized organisation

Internal:

• Business lines
• Leadership team

External:

• Vendors and other stakeholders

To have the responsibility for:

• HR
• Finance
• Legal / Corporate Governance
• Admin and Facilityies Management & IT

HR Leadership:

• To be responsible for ensuring recommended HR policies and protocols are put in place, regularly updated, and followed accurately
• Lead the liaison with HR advisors, ensuring robust processes and procedures are in place, regarding the recruitment of new staff, all the way from interview to contract offer and commencement of role.
• Create and establish appropriate processes within the whole organisation regarding annual leave, sickness records, and all other absences
• Lead the review of the staff handbook to ensure it is up to date, appropriate, and a reference point for all employees
• Establish and ‘champion’ an integrated performance management and development programme across the whole organization, to monitor, measure, and support staff to achieve the organisation’s objectives

Financial Support:

• Effectively manage AntWorks’s contract with financial consultants, implementing and efficiently maintaining all recommended processes and procedures
• Support AntWorks’s auditors with the preparation of annual accounts
• Work alongside the department heads to establish and drive a system of improved financial planning and monitoring

Legal Coordination:

• Liaise with AntWorks’s legal advisors and establish all recommended protocols

Admin and Facility Management:

• To lead and manage AntWorks offices and ensure an effective working environment.

IT:

• Be a key driver of organisational change and improvement by establishing more efficient day-to-day operations
• Establish an inclusive culture among Head Office staff and those based in the field that develops a shared understanding of the organisation’s vision and mission
• Be the main point of contact for AntWorks’s IT consultants
• Executive support
• Act as a contact point for external professional organisations
• Act as a contact point for the chairman and other board members
• Collate information as required for reports
• Undertake other duties from time to time as reasonably required by the Chief Executive

The Vice President – Sales is responsible for establishing the sales targets to meet the company’s objectives. Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, quota setting and management, sales process optimisation, and sales programme implementation. Fosters close working relationships with internal and external stakeholders to ensure the sales organisation’s efficient operation and success.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 18–22 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters an organisation of continuous process improvement
• Prioritises investments in enabling technologies in support of sales organisation productivity
• Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy
• Sets current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organisation objectives

The Chief Financial Officer (CFO) provides both operational and programmatic support to the organization. He / she supervises the finance unit and is the chief financial spokesperson for the organization. By reporting directly to the President / Chief Executive Officer (CEO), the candidate directly assists the Chief Operating Officer (COO) on all strategic and tactical matters as an expert on budget management, cost benefit analysis, forecasting needs, and the securing of new funding.

Academic:

• Bachelor's / master’s degree at an accredited college or university or equivalent work experience
• Certified Public Accountant (CPA) preferred

Experience:

• Worked as a Controller or Chief Financial Officer
• At least 5 to 7 years of financial and management experience in day-to-day financial operations for a 50 people organization

Internal:

• Business lines
• Leadership team

External:

• Client representatives
• Legal authorities

• Assists in performing all tasks necessary to achieve the organization's mission and help execute staff succession and growth plans
• Trains the finance unit and other staff on raising awareness and knowledge of financial management matters
• Works with the CEO on the strategic vision including fostering and cultivating stakeholder relationships on city, state, and national levels, as well as in assisting the development and negotiation of contracts
• Participates in developing new business, specifically assisting the CEO and COO in identifying new funding opportunities, the drafting of prospective programmatic budgets, and determining cost-effectiveness of prospective service delivery
• Assesses the benefits of all prospective contracts and advises the executive team on programmatic design and implementation matters
• Ensures adequate controls are installed and that substantiating documentation is approved and available such that all purchases may pass independent and governmental audits
• Provides the COO with an operating budget. Works with the COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. This includes: 
• Interpreting legislative and programmatic rules and regulations to ensure compliance with all federal, state, local, and contractual guidelines
• Ensuring that all government regulations and requirements are disseminated to appropriate personnel
• Monitoring compliance
• Oversees the management and coordination of all fiscal reporting activities for the organization including organizational revenue / expense and balance sheet reports, reporting to funding agencies, developing and monitoring of organizational and contract / grant budgets
• Supervises all purchasing and payroll activity for staff and participants
• Develops and maintains systems of internal controls to safeguard financial assets of the organization and oversees federal awards and programs. Oversees the coordination and activities of independent auditors ensuring all A-133 audit issues are resolved, all 403(b) compliance issues are met, the preparation of annual financial statements is in accordance with U.S. GAAP and federal state, and other required supplementary schedules and information are made available
• Attends board and subcommittee meetings, by leading staff on the audit / finance committee
• Monitors banking activities of the organization
• Ensures adequate cash flow to meet the organization's needs
• Serves as one of the trustees and oversees administration and financial reporting of the organization's savings and retirement plan
• Investigates cost-effective benefit plans and other fringe benefits which the organization may offer employees and potential employees with the goal of attracting and retaining qualified individuals
• Oversees the production of monthly reports for reconciliations with funders, pension plan requirements, financial statements, and cash flow projections for use by executive management, as well as the audit / finance committee and board of directors
• Assists in the design, implementation, and timely calculations of wage incentives, commissions, and salaries for the staff
• Oversees accounts payable and accounts receivable and ensures a disaster recovery plan is in place
• Supervises business insurance plans and health care coverage analysis
• Maintains of the inventory of all fixed assets, including assets purchased with government funds (computers, etc.) and assures all are in accordance with federal regulations

Business Analyst, responsible for end-to-end client projects. This will include scoping, planning, and delivery of one or more client engagements. Responsible for business development and expanding presence in Robotics Process Automation. Assisting business development by generating leads and following through with clients to convert leads into sales.

Academic:

• Graduation or Post Graduate(any discipline)

Experience:

• Work experience in ITeS / IT sector / Robotics Process Automation sectors
• Should have preferably worked on RPA-related projects in the role of a business analyst
• Should be good at identifying RPA opportunities, preparing solution design, and managing stakeholders in end-to-end project life cycle

Internal:

• Business lines
• Leadership team

External:

• End-client representatives (based on project requirement)

• Project management
• Effectively manage client due diligence
• Design solutions
• Conduct demos for potential clients
• Design, develop, and deploy Robotics Process Automation (RPA) solutions using different tools, design principles, and conventions
• Configure robotics processes and objects using core workflow principles in an efficient way; ensure they are easily maintainable and easy to understand
• Understand existing processes and facilitate change requirements as part of a structured change control process
• Solve day-to-day issues arising while running robotics processes and provide timely resolutions
• Maintain proper documentation for the solutions, test procedures, and scenarios during UAT and production phase
• Coordinate with process owners and business to understand the as-is process and design the automation process flow

The Vice President – Sales is responsible for establishing the sales targets to meet the company objectives. Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, quota setting and management, sales process optimization, and sales programme implementation. Fosters close working relationships with internal and external stakeholders to ensure the sales organisation’s efficient operation and success.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 18–22 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organizations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organisation
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals.
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters an organisation of continuous process improvement
• Prioritises investments in enabling technologies in support of sales organisation productivity
• Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy.
• Set current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organization
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organization objectives

He / she will be responsible for developing human resource (HR) strategies, plans, and budgets in line with corporate HR and business unit's vision, and drive planning and implementation of all HR processes in the unit across the globe. Responsibilities include creating special projects, organization restructuring, talent acquisition, performance management, talent and career management, learning and development, and compensation review. At the same time, the role also involves managing productivity, shop-floor discipline, compliance, and industrial relations. He / she will align the organization for business performance and drive leadership bench strength, high-quality talent attraction and retention, process improvements, and high employee engagement and productivity; within corporate guidelines and labor laws applicable in the respective countries.

Academic:

• Graduate or post graduate in human resource management

Experience:

• At least 20+ years of experience in managing end-to-end HR function

Internal:

• Business lines
• Leadership team

External:

• Client representatives(based on project requirement)

• The key responsibilities for the role will include: design, align, and review organizational structure in line with organization value system and business requirement: plan and review the organization structure along with business teams, set up mechanisms to find issues affecting collaboration with teams, and resolve them for better execution. Have the right organizational processes to encourage desired behaviors.

Business Analyst, responsible for end-to-end client projects. This will include scoping, planning, and delivery of one or more client engagements. Responsible for business development and expanding presence in Robotics Process Automation. Assisting business development by generating leads and following through with clients to convert leads into sales.

Academic:

• Graduate or Post Graduate(any discipline)

Experience:

• Work experience in ITeS / IT / Robotics Process Automation sectors
• Should have preferably worked on RPA-related projects in the role of a business analyst
• Should be good at identifying RPA opportunities, preparing solution design, and managing stakeholders in end-to-end project life cycle

Internal:

• Business lines
• Leadership team

External:

• End client representatives (based on project requirement)

• Project management
• Effectively manage client due diligence
• Design solutions
• Conduct demos for potential clients
• Design, develop, and deploy Robotics Process Automation (RPA) solutions using different tools, design principles, and conventions
• Configure robotics processes and objects using core workflow principles in an efficient way; ensure they are easily maintainable and easy to understand
• Understand existing processes and facilitate change requirements as part of a structured change control process
• Solve day-to-day issues arising while running robotics processes and provide timely resolutions
• Maintain proper documentation for the solutions, test procedures, and scenarios during UAT and production phase
• Coordinate with process owners and business to understand the as-is process and design the automation process flow

The Vice President – Sales is responsible for establishing the sales targets to meet the company objectives. Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, quota setting and management, sales process optimisation and sales programme implementation. Fosters close working relationships with internal and external stakeholders to ensure the sales organisation’s efficient operation and success.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 18–22 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organisation.
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm.
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters an organisation of continuous process improvement
• Prioritises investments in enabling technologies in support of sales organisation productivity
• Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy
• Set current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organisation objectives

The Associate Vice President - Sales is responsible for meeting the sales targets to achieve the company’s revenue objectives. Responsible for developing sales plans based on functional goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, and sales programme implementation. Fosters close working relationships with internal and external stakeholders.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 14–18 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organizations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales team
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring compliance to the defined sales process
• Works closely with the senior leadership to understand sales and technology strategy
• Set current goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives

A corporate trainer is an experienced educator. Her/His goal is to promote efficiency and competitive advantage by developing the skills of employees.

Academic:

• Graduate or post graduate in human resource management
• Training certifications are an added advantage

Experience:

• At least 5–7 years of experience in training

Internal:

• Business lines
• Leadership team

External:

• Various vendors

• Liaise with managers to determine training needs and schedule training sessions
• Design effective training programmes
• Select and book venues
• Conduct seminars, workshops, individual training sessions, etc.
• Prepare educational material such as module summaries, videos, etc.
• Support and mentor new employees
• Maintain attendance and other records
• Manage training budgets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training

Candidate should be a talented Software Engineer who is passionate about code quality, usability, and technology. The candidate should excel at working with multidisciplinary teams to deliver great user experience. Candidate should have a strong record of project design development, execution, and completion, and have experience with agile development practices especially Scrum. The candidate should love working with smart people and want to be part of a team.

Academic:

• BSc / BCA/ BE/ B.Tech / MCA / M.Tech / MSc

Experience:

• Must have 3+ yearsof experience in dot net technology

Internal:

• To maintain a great working relationship with the team of senior software engineers

External:

• Be able to attend client calls and document requirements

• Write optimized code to get the best possible performance across systems
• Demonstrate a dedication to code quality and be able to review code independently
• Work closely with other developers in a tightly knit, agile team
• Evaluate alternative approaches to meet module objectives
• Maintain and improve existing applications

Software Knowledge Area – Cognitive Levels expected for SSE are: Application Level:

• SDLC - software requirements, software design, software configuration management,& software engineering tools and methods
• Perform measurement process using benchmarking techniques
• Agile methodology and the creation of relevant artefacts

Analysis Level:

• Software construction
• Code, review,& evaluation
• Testing &impact analysis

Skills Required:

• Hands-on experience in ASP.Net MVC (Version 4 or 5) Frameworks
• HTML5, JavaScript, JSON, JQuery, Ajax
• WCF (Rest Services)
• Microsoft SQL Server 2008 or 2012 - Stored Procedures, Functions, Triggers
• Strong understanding of object-oriented programming
• Exposure in IIS Deployment and Support

Associate Vice President – Sales is responsible for meeting the sales targets to achieve the company’s revenue objectives. Responsible for developing sales plans based on functional goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, and sales programme implementation. Fosters close working relationships with internal and external stakeholders.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 14–18 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales team
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring compliance to the defined sales process
• Works closely with the senior leadership to understand sales and technology strategy
• Set current goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organization
• Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives

A corporate trainer is an experienced educator. Her/His goal is to promote efficiency and competitive advantage by developing the skills of employees.

Academic:

• Graduate or post graduate in human resource management
• Training certifications are an added advantage

Experience:

• At least 5–7 years of experience in training

Internal:

• Business lines
• Leadership team

External:

• Various vendors

• Liaise with managers to determine training needs and schedule training sessions
• Design effective training programmes
• Select and book venues
• Conduct seminars, workshops, individual training sessions, etc.
• Prepare educational material such as module summaries, videos, etc.
• Support and mentor new employees
• Maintain attendance and other records
• Manage training budgets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training

She/He is responsible for communicating business objectives to employees and company management within designated business units. The candidate also serves as a consultant on human-resources-related issues. Acting as an employee champion and change agent, she/he assesses and anticipates HR-related needs, communicates needs proactively to our HR department and business management, and seeks to develop integrated solutions.

Academic:

• Graduate or post graduate in human resources management

Experience:

• At least 5–7 years of experience in managing generalist HR activities

Internal:

• Business lines
• Leadership team

External:

• Various vendors
• Legal authorities

• Formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organisation. She/He may handle international human resource responsibilities. And also maintain an effective level of business literacy about a business unit's financial position, mid-range plans, culture, and competition.
• Conducts weekly meetings with respective business units
• Consults with line management, providing HR guidance when appropriate
• Analyses trends and metrics in partnership with the HR group to develop solutions, programmes, and policies
• Manages and resolves complex employee relation issues. Conducts effective, thorough, and objective investigations
• Maintains in-depth knowledge of legal requirements for day-to-day management of employees, reduces legal risks, and ensures regulatory compliance. Partners with the legal department as needed/required
• Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
• Provides HR policy guidance and interpretation
• Develops contract terms for new hires, promotions, and transfers
• Assists international employees with expatriate assignments and related HR matters
• Provides guidance and inputs on business unit restructuring, workforce planning, and succession planning
• Identifies training needs for business units and individual, executive coaching needs
• Participates in evaluation and monitoring of training programmes to ensure success
• Follows up to ensure training objectives are met

We’re looking for someone who loves researching and writing about advanced technologies and how they can be applied to business problems. We seek a business-minded thought leader with deep knowledge of and fascination with AI, machine learning, and data analytic technologies. The successful applicant is a thinker, researcher, communicator, and storyteller excited about how the world
is changing.

Academic:

• Technical degree with Doctorate in Cognitive Computing

Experience:

• Must have handled a ,similar role for a mid-sized organisation

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Client organisations, professional bodies, etc.,

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organisation
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales organisation, and counsel to the sales team, in implementing sales organisation objectives that appropriately reflect the firm’s business goals
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring a well-defined, efficient sales process is in place. Fosters an organisation of continuous process improvement
• Prioritises investments in enabling technologies in support of sales organisation productivity. Works closely with the senior leadership and Chief Technology Officer to understand sales and technology strategy
• Sets current and long-term goals for internal sales teams
• Ensures sales reports and other internal intelligence are provided to the sales organisation
• Develops new reporting tools as needed. Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives
• Working with Human Resources and senior sales leadership, designs sales incentive compensation programmes that provide market-competitive pay, reinforce sales organisation strategy, and align with business and sales organisation objectives

The Chief Financial Officer (CFO) provides both operational and programmatic support to the organisation. She/He supervises the finance unit and is the chief financial spokesperson for the organisation. By reporting directly to the President/Chief Executive Officer (CEO), the candidate directly assists the Chief Operating Officer (COO) on all strategic and tactical matters as an expert on budget management, cost benefit analysis, forecasting needs, and the securing of new funding.

Academic:

• Bachelor's / master’s degree at an accredited college or university or equivalent work experience
• Certified Public Accountant (CPA) preferred

Experience:

• Worked as a Controller or Chief Financial Officer
• 5–7 years of financial and management experience in day-to-day financial operations for a 50-people organisation

Internal:

• Business lines
• Leadership team

External:

• Client representatives
• Legal authorities

• Assists in performing all tasks necessary to achieve the organisation's mission and help execute staff succession and growth plans
• Trains the finance unit and other staff on raising awareness and knowledge of financial management matters
• Works with the CEO on the strategic vision including fostering and cultivating stakeholder relationships at the city, state, and national levels, as well as in assisting the development and negotiation of contracts
• Participates in developing new business, specifically assisting the CEO and COO in identifying new funding opportunities, the drafting of prospective programmatic budgets, and determining cost effectiveness of prospective service delivery
• Assesses the benefits of all prospective contracts and advises the executive team on programmatic design and implementation matters
• Ensures adequate controls are installed and that substantiating documentation is approved and available such that all purchases may pass independent and governmental audits
• Provides the COO with an operating budget. Works with the COO to ensure programmatic success through cost analysis support and compliance with all contractual and programmatic requirements. This includes:
  • Interpreting legislative and programmatic rules and regulations to ensure compliance with all federal, state, local, and contractual guidelines
  • Ensuring that all government regulations and requirements are disseminated to appropriate personnel
  • Monitoring compliance
• Oversees the management and coordination of all fiscal reporting activities for the organisation, including organisational revenue/expense and balance sheet reports, reporting to funding agencies, developing and monitoring of organisational and contract/grant budgets
• Supervises all purchasing and payroll activity for staff and participants
• Develops and maintains systems of internal controls to safeguard financial assets of the organisation and oversees federal awards and programmes. Oversees the coordination and activities of independent auditors ensuring all A-133 audit issues are resolved, all 403(b) compliance issues are met, the preparation of annual financial statements is in accordance with U.S. GAAP, and federal, state, and other required supplementary schedules and information are made available
• Attends board and subcommittee meetings, by leading staff on the audit/finance committee
• Monitors banking activities of the organisation
• Ensures adequate cash flow to meet the organisation's needs
• Serves as one of the trustees and oversees administration and financial reporting of the organisation's savings and retirement plan
• Investigates cost-effective benefit plans and other fringe benefits which the organisation may offer employees and potential employees with the goal of attracting and retaining qualified individuals
• Oversees the production of monthly reports for reconciliations with funders, pension plan requirements, financial statements, and cash flow projections for use by executive management, as well as the audit/finance committee and board of directors
• Assists in the design, implementation, and timely calculation of wage incentives, commissions, and salaries for the staff
• Oversees accounts payable and accounts receivable and ensures a disaster recovery plan is in place
• Supervises business insurance plans and healthcare coverage analysis
• Maintains the inventory of all fixed assets, including assets purchased with government funds (computers, etc.) and ensures that all are in accordance with federal regulations

The person is responsible for acquiring new partners and thereby contribute to the organisation’s financial objectives. She/He is responsible for developing and maintaining an excellent relationship with all partners with the goal of renewing partners’ contracts. She/He needs to ensure the team’s success and conceptualizing and developing new programmes to deepen partner relationships.

Academic:

• Graduate or post graduate in Business Management/Marketing

Experience:

• Must have handled partnership development for a mid-sized organisation

Internal:

• Business lines
• Leadership team

External:

• Partners and other external stakeholders

• Acquires new partners to promote our products and services in the targeted market
• Manages partner development team, creating goals, standards, and accountability measurements
• Creates and maintains necessary reports to track progress and partnership retention
• Creates and implements partner retention strategies appropriate to the marketplace
• Identifies and provides necessary training and motivation to team members to adjust to changing approaches in a changing marketplace
• Establishes and maintains relationships with strategic partners
• Oversees and approves agreement negotiations
• Attends conferences as appropriate
• Develops, proposes, and implements plans for regional meetings, trainings, and other ‘user-group’ type activities
• Identifies needs for new programmes and products based on feedback from partners and team, proposes and contributes to the development of new programmes and products
• Manages due diligence requests by partners

Identifying new commercial opportunities and managing marketing efforts. The person will keep abreast of trends and market conditions to provide strategic advice to upper management.An excellent commercial director has an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organisational abilities.

The goal is to promote and expand the company’s commercial activity that will generate revenues and lead to sustainable growth.

Academic:

• Graduate or post graduate in Finance & Accounting

Experience:

• Must have performed a similar role in a mid-sized organisation

Internal:

• Business lines
• Leadership team

External:

• Client representatives
• Legal authorities

• Developing and implementing commercial strategies according to company goals and objectives aiming to accelerate growth
• Conducting market research and analyses to create detailed business plans on commercial opportunities (expansion, business development, etc.).
• Understand the requirements of existing customers to ensure their needs are being met
• Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
• Act to acquire new customers and manage client relationships (new and existing)
• Collaborate with and coordinate diverse teams (marketing, sales, customer service, etc.)
• Build and maintain profitable partnerships with key stakeholders
• Monitor performance of commercial activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring

The person is responsible for leading the organisation in research for new products, product enhancements, and product redesign for our Engineering clients. Evaluates the potential and practicality of products in development and relies on extensive experience and judgment to plan and accomplish goals. This position requires exercising independent judgment to take the responsibilities described herein. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the candidate.

Academic:

• Technical degree with Doctorate in Cognitive Computing

Experience:

• Must have handled a similar role for a mid-sized organisation

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Client organisations and professional bodies

• The person will relentlessly and successfully drive new product development from proof of concept to production across our Engineering clients
• She/He needs strong leadership abilities and will continuously deliver breakthrough products from proof of concept, design, and development, through to production
• Your ability to lead and inspire engineering clients that bring products to market faster is critical
• Execute all the new products, on time and within budgets
• Meet or exceed all project KPIs and requirements
• Provide hands on technical expertise from concept validation through to production sign-off, identifying, prioritising and solving problems quickly and efficiently
• Person requires laser focus on the key risks, developing mitigation strategies and concurrent development paths to ensure success
• An unwavering resolve to deliver products in a challenging, yet highly rewarding, development environment

She/He will be responsible for developing human resource (HR) strategies, plans, and budgets in line with corporate HR and business unit's vision, and drive planning and implementation of all HR processes in the unit across the globe. Responsibilities include creating special projects, organisation restructuring, talent acquisition, performance management, talent and career management, learning and development, and compensation review. At the same time, the role also involves managing productivity, shop-floor discipline, compliance, and industrial relations. She/He will align the organisation for business performance and drive leadership bench strength, high-quality talent attraction and retention, process improvements, and high employee engagement and productivity within corporate guidelines and labour laws applicable in the respective countries.

Academic:

• Graduate or post graduate in Human ResourceManagement

Experience:

• At least 20+ years of experience in managing end-to-end HR functions

Internal:

• Business lines
• Leadership team

External:

• Client representatives (based on project requirement)

• The key responsibilities for the role will include: organisational structure, alignment for execution - value systems: plan and review the organisation structure along with business teams, set up mechanisms to find issues affecting cross-functional working, and resolve them for better execution. Have the right organisational processes to encourage desired behaviours
• Formulate, develop, and deliver HR strategies and plans to maximise employee effectiveness
• Share inputs strategically and tactically with the business for optimum resource utilisation
• Identify HR needs proactively. Select, develop, and deliver appropriate HR solutions like organisational design, management coaching, talent acquisition, talent management, succession planning, leadership development, workforce planning, compensation and benefits, employee engagement, etc., to meet business needs
• Provide an independent and confidential viewpoint to corporate directors and senior stakeholders
• Develop, manage, and control the HR budget and maximise company’s profits
• Strategically build and support the development of the company’s HR strategy and policies to ensure we are one of the best employers
• Recruit, develop, manage, and motivate the HR account management team to ensure HR strategies and plans are implemented
• Design, develop, and implement company-wide HR initiatives to meet business needs across the company
• Ensure effective resourcing across all areas to create a cost-effective workforce

To manage end-to-end delivery of SLAs for Financial, Consulting, and Healthcare COE in India, processes through developing a comprehensive framework for deployment of work, assessment, and improvement of team performance. To manage a team of AVP/ Senior Manager (s) and Manager (s), and to drive continuous improvement of delivery capabilities and procedures in order to deliver effective and professional client engagements. Be the point-of-contact with regard to all technical developments and scope creep.

Academic:

• BE / BTech / MCA / MTech / MSc with MBA

Experience:

• 18–20 years of overall experience in the service sector

Internal:

• Delivery teams, internal stakeholders and management team

External:

• Manage clients & stakeholders

• Provide strategic operations planning and implementation input to corporate business plans
• Manage the operations budget
• Review resource requirements in the context of operational experience and reported performance and adjust as relevant
• Establish and review key performance indicators aligned with service level agreements
• Own operational adherence to internal procedures and controls, and compliance with information security and regulatory standards
• Own and oversee day-to-day delivery of client processes across all AntWorks sites in India in accordance with agreed service levels
• Liaise with client representatives globally
• Liaise with the AntWorks senior management team to support new bids and liaise with the transition team to support successful handover of newly migrated processes to operations
• Specify and recruit the appropriate resource base to deliver client processes to agreed service levels
• Has responsibility for a business unit, a function, or a large project within a business area.
• She/He is a cost centre manager and solely responsible for the management of client relationship. Has responsibility for business unit performance, including profit, sales revenue, cost management, and service level agreement targets. Has responsibility for evidencing that AntWorks values are embedded in the operation to meet clients’ requirements. Has line management responsibility for a team of functional heads / senior specialists.

Understand client issues and take them to closure by following a proper chain of events.  

Academic:

• Graduate or post graduate (any discipline)

Experience:

• 6-7+ years of experience in production support
• Experience in information technology infrastructure library (ITIL)

Internal:

• Delivery and business development
• Leadership team

External:

• Client representatives(based on project requirement)

• Support various solutions provided to different clients
• Produce quality metrics and dashboards required to govern production support
• Review support scenarios to arrive at the root cause and resolution
• Assure timely completion of issues escalated by client
• Work independently to discover and define issue resolution wherever required

This role will involve both strategic planning and day-to-day operations, particularly with relation to buildings and premises. Likely areas of responsibility include:

• Building and grounds maintenance
• Catering and vending
• Health and safety
• Procurement and contract management
• Security
• Space management
• Utilities and communications infrastructure

Academic:

• Graduate or post graduate

Experience:

• At least 12–16 years of experience in managing admin and facilities function

Internal:

• Business lines
• Leadership team

External:

• Various vendors
• Legal authorities

• Maintenance
• Mailing
• Supplies
• Equipment
• Bills
• Errands
• Shopping
• Schedule meetings and appointments
• Organise the office layout and order stationery and equipment
• Maintain the office condition and arrange necessary repairs
• Partner with HR to update and maintain office policies as necessary
• Organise office operations and procedures
• Coordinate with IT department on all office equipment
• Ensure that all items are invoiced and paid for on time
• Manage contract and price negotiations with office vendors, service providers, and office lessors
• Manage office G&A budget, ensure accurate and timely reporting
• Provide general support to visitors
• Assist in the onboarding process for new hires
• Address employees’ queries regarding office management issues (e.g., stationery, hardware, and travel arrangements)
• Liaise with facility management vendors, including cleaning, catering, and security services
• Plan in-house or off-site activities, like parties, celebrations, and conferences

The Associate Vice President – Sales is responsible for meeting the sales targets to achieve the company’s revenue objectives. Responsible for developing sales plans based on functional goals that will promote sales growth and customer satisfaction for the organisation. These include planning, reporting, and sales programme implementation. Fosters close working relationships with internal and external stakeholders.

Academic:

• Bachelor’s degree in Sales & Marketing or related field is a must. Advanced degree (MBA) is preferred.

Experience:

• 14–18 years of post-qualification experience

Internal:

• Delivery teams, internal stakeholders, and management team

External:

• Marketing agencies/vendors, client organisations, professional bodies, etc.

• Designs, implements, and manages sales forecasting, planning, and budgeting processes
• Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within the firm
• Provides leadership to the sales team
• Responsible for equitably assigning sales quotas and ensuring the firm’s financial objectives are optimally allocated to all sales resources
• Accountable for the timely assignment of all sales organisation objectives
• Partners with senior leadership to identify opportunities for sales process improvement
• Facilitates successful implementation of new programmes through the sales organisation by ensuring compliance to the defined sales process.
• Works closely with the senior leadership to understand sales and technology strategy
• Set current goals for internal sales teams
• Ensures sales reports and other internal intelligence is provided to the sales organisation
• Coordinates with sales leadership and other stakeholders to lead efficient and accurate sales force reporting initiatives