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“But we’ve always done it this way before….”

Sometimes called “the seven most expensive words in business”, this phrase is one that seems to be the chief operating philosophy of many organizations, including the business side of your medical practice.  At its root is the general fear of change and the comfort we all seem to take from familiar things.  The other phrase you might hear related to this same idea is the old “if it ain’t broke, don’t fix it” line, which again is about not making changes because things are “good enough”.  Of course the problem with these mindsets is there are binary – either something is fine/working or it is a complete disaster/broken.  The truth is much more nuanced.

AntWorks Healthcare was just recently endowed the honor of being named a Leader on the 2017 FrontRunners quadrant for mental health software for EMR (Electronic Medical Record)!

This is good, right? Very much so! Let’s take a look at what this award means for our company.
First, every product must pass strict entry requirements. They are all scanned for a minimum rating score and minimum reviews. They must offer a core set of functions to their clients such as charting, order entry, and decision support. From there, these 150 products compete to become the top scorers and only the best come out with their name on the quadrant.

It truly was a matter of luck. Complete luck, with no other explanation.

Let me paint a picture: It was my junior year of college and I had no career direction or any idea what I wanted to do after graduation. I headed to one of my favorite professor’s office to ask a few questions, and before I could get a word in he said “Do you want a cool internship for the fall?” Next thing I know, I am in a conference room wearing jeans and a polo shirt talking over my resume with 2 representatives from Benchmark-Systems.

Are you settling with Your current PM and EHR software because you’re scared of the Training and Implementation of another software?

Being in healthcare technology for 39 years, we know how it goes when providers decide to make decisions solely on price and not consider options that provide the most value to them and their staff. The largest differentiator for AntWorks Healthcare in these circumstances is always going to be service. First, look at the implementation plan; are they putting the expectation on the practice to do the setup and configuration items and then promising to “walk you through it?” The old saying of “if it sounds too good to be true, it usually is” certainly applies here. Sure, they may offer free implementation and support services or give video training modules and pdf resources to learn the system on your own, but doesn’t having a live implementation specialist with you every step of the way seem less painful? Vendors offering cheaper models can rarely offer same day service. From both an implementation and a support point of view, if you have questions, you may get a response in a couple days. I have even seen companies that offer completely free implementation & training for 90 days; stay away! Not only are you paying for it in your monthly subscription, but with their service model, one can rarely finish an implementation in that period, leading to additional costs being passed on after that period.

Automating the routine in insurance with RPA

Automation is the new black, owing to its efficiency and optimization of results as well as resources. All industries are embracing it slowly but steadily, and insurance is not one to be left behind. Most insurance companies are burdened with routine business processes that take up a lot of time and manual effort which can be saved if automated.

Go beyond basic automation with cognitive RPA

Automation has taken the world by storm, thanks to its efficiency and optimization of outputs as well as human efforts. The introduction of artificial intelligence and big data led to the discovery of robotic process automation (RPA), which uses a set of technologies to automate business processes that usually require human involvement.

“These are a few of my favorite things…”

My top 3 parts of Antwork’s PM software. Mark Sangston/Sr Implementation Consultant

HfS recognizes AntWorks as “The Most Innovative RPA Provider”.

Here’s why.

The term Robotic Process Automation (RPA) has been disrupting the role of technology at enterprises across the world. It is fast replacing humans in performing repetitive and menial tasks, helping clinics and hospitals to deliver better patient care, and even taking on customer facing roles to offer fresh, convenient and delightful user experiences.

Unlocking the potential of facial recognition technology in healthcare

Technology in healthcare is not just transforming and improving the quality of patient treatment tremendously, but also reducing medical errors. The use of biometrics, patient portals, telehealth and telemedicine, wellness and fitness apps, blockchain and electronic health record (EHR) systems have significantly enabled proactive healthcare and patient engagement. Biometric verification uses unique identifiers like fingerprints, face, hand geometry, earlobe geometry, retina and iris patterns, voice waves, DNA, and signatures. Hospitals are leveraging this technology for identifying and authenticating patients.

How Can AntWorks Clinical EHR Work Harder for You?

First, lab interfaces allow you to quickly compare the results from many different sets of lab tests over any time period you desire through our AntWorks Clinical Lab Result Matrix. This is just one of the benefits to receiving your patients’ lab results electronically. Never again would you have to search through years and years of lab results to compare the results from the same tests. Now you can simply click one time and see the patients’ history all on one screen. Not only is this good practice for caring for your patients, it speeds up the research time, allowing you more quality time with your patients, face to face.

Still Hand Writing Out Forms for Labs?

How many hours a week does a valuable employee spend completing laboratory demographic and insurance forms for your patients? AntWorks PM can do this with an electronic interface! Imagine if all those forms were done by a system you already own? And would you believe most laboratories will even cover the cost of implementing this electronic service for you? It saves everyone time!

AntWorks named Cloud Service Provider of the Year at the inaugural Channelnomics Innovation Awards

AntWorks has been named the Could Service Provider of the Year at the inaugural Channelnomics Innovation Awards (CIAs).Joe Aromando, Vice President of Business Development for AntWorks Healthcare attended the CIAs winners’ dinner in New York City to collect the prestigious award, which was presented by Pulitzer Prize-winning journalist and author Carl Bernstein and U.S. editor of Channelnomics Jessica Meek.

Benchmark Systems is officially AntWorks Healthcare, a division of AntWorks!

Benchmark Systems is delighted to announce our launch as AntWorks Healthcare, a division of AntWorks, a global organization focused on providing technology and business process management services headquartered out of Singapore. Antworks, founded in 2015, by technology and outsourcing veterans Asheesh Mehra and Govind Sandhu, specializes in providing solutions primarily to the financial and healthcare sectors through two delivery models – BPaaS and TaaS.

Be in the Know about ICD-10 Codes

When the final announcement was made that ICD-10 codes would be implemented on 10/1/2015, there was quite a bit of anxiety among the healthcare industry in the U.S. But, it is now 9/30/16, and for the most part the industry has not suffered a loss due to the code set change. That fact is largely due to the ‘grace period’ allowed by CMS during the transition.

What’s moving the needle in BPM?

When we consider business process management (BPM) in today’s terms, we invariably gravitate towards automation. Though automation can play a significant role in driving BPM, it is still only one of many other tools that ensures its successful execution and cannot be substituted for the approach in its entirety.

Future-proofing the healthcare industry

Technology is advancing at a rate of knots. And given that it’s hard enough for an individual to keep up with it, it’s no surprise business are struggling. To add to this, the healthcare industry is commonly known as being one of the slowest adopters of new technology. However, with increasingly fickle customers, rising costs and fierce competition, industry players can no longer afford to sit back and wait.

Improving the hospital-patient connect with better billing

We all hate hospitals. As a patient you don’t want to be there. As friends or family you don’t want to be there grieving or concerned about your near and dear ones. So given that a patient’s disposition is already pretty low, the last thing he or she wants to deal with is a painful billing procedure.

The bigger picture of robotic process automation in healthcare

Granted it’s not a new concept imagining robots filling the role of ‘human’ workers, but if the thought of a machine taking over your job scares you, think again.

Red Nose Day 2016

Benchmark Systems, An AntWorks Company

Red Nose Day 2016: Laugh. Give. Save a kid.

Goodbye 2015, Bring on 2016!

Doesn’t it seem that 2015 was a very long year, much longer than 365 days? As usual, I learned a lot and feel more competent in my job every day because of it. It was also a year of new phenomenon, not only personally but also professionally. Let’s take a look at a couple of the big changes for 2015.

AntWorks selected for 10 Most Promising Practice Management Software Solution Providers 2015

FREMONT, CA—December 18, 2015— HealthCare Tech Outlook (www.healthcaretechoutlook.com) has chosen AntWorks (www.ant.works) for its 10 Most Promising Practice Management Software Solution Providers 2015. The positioning is based on evaluation of AntWorks’ specialties in its customer-centric approach and two delivery models BPaaS and TaaS .The annual list of companies is selected by a panel of experts and members of Healthcare Tech Outlook’s editorial board to recognize and promote Technology entrepreneurship.

ICD-10 Holiday Code of the Week | Burn By Candle

In the fourth installment of our ICD-10 Countdown to the Holidays Code of the Week Series, Benchmark Systems has chosen X08.8, Burn by candle.

Health IT Outsourcing on the Rise

Health IT outsourcing is growing in popularity as EHR Incentive Programs, ICD-10, and other health IT initiatives continue to drive the healthcare industry, and according to a recent Black Book survey, nearly 73 percent of hospitals with over 300 beds are using outsourced Health IT solutions.

Only a Small Percent of ICD-10 Claims Denied Due To Coding Errors

On October 1, 2015 health systems across the country transitioned to the International Classification of Diseases, 10th Revision – ICD-10. According to CMS, more than 4.6 million claims have been processed daily since the October 1st transition from ICD-9 to ICD-10, but only a small percentage of those denied claims have come from invalid ICD-10 codes.

ICD-10 Holiday Code of the Week | Intentional Self Poisoning, Tryptophan

In the third installment of our ICD-10 Countdown to the Holidays Code of the Week Series, AntWorks has chosen T50.3X2D, Poisoning by electrolytic, caloric and water-balance agents, intentional self-harm, subsequent encounter. Essentially this translates to the intentional self poisoning with tryptophan.

A Blog Stuffed With ICD-10 Thanksgiving Themed Codes

In order to properly celebrate Thanksgiving, the only holiday that promises great food, loads of leftovers, wonderful company and a lengthy nap in the middle of the day, we’ve put together a list of Thanksgiving Themed ICD-10 codes. What do we think of when we hear ‘Thanksgiving’? How about family and friends, pumpkin pie, food induced napping, football, crazed shoppers, and, of course, turkey? Continue reading for our list of ICD-10 Thanksgiving Codes.

ICD-10 Holiday Code of the Week | Fall From Stairs and Steps Due to Ice and Snow

In the second installment of our ICD-10 Countdown to the Holidays Code of the Week Series, Benchmark Systems has chosen W00.1: Fall from stairs and steps due to ice and snow.

How to Handle Negative Online Physician Reviews

As the average patient becomes more and more digitally connected, online physician reviews and rating websites are taking a larger role in a practice’s ability to attract new patients. Similar to personal recommendations and referrals, positive online reviews are also becoming an essential component to draw new patients. Assuming that you’re a good physician, most of your online reviews will likely be positive, but how do you handle a negative review?

Critical Changes to Stage 2 Meaningful Use for the 2015 year

On Oct 6th of this year (2015), CMS proposed its file rule change for the EHR Incentive Program which impacts both Stage 2 and Stage 3 of Meaningful Use. While the rule does have a 60 day comment period and thus has opportunities for further change, we wanted to let you know the most immediate changes that affect 2015. While we are planning on hosting webinars on Stage 2 for 2015, the lateness of the rule change has put pressure on all involved parties to respond as quickly as we can.

Electronic Health Records Improve Outcomes and Increase Efficiency

Electronic Health Records (EHRs) were originally designed to recreate paper medical charts. And, just like paper charts, early EHR software was only meant to capture basic medical information. But, just as our medical care has developed, so have our electronic health records. In addition to recording basic medical information and notes, electronic health records now offer a multitude of benefits to both healthcare professionals and their patients, helping to improve the quality and efficiency of healthcare services.

Benefits of an Electronic Health Record System

Running a family practice can be an incredibly difficult job. With different patients comes unique situations, and you need to be able to efficiently serve them. Electronic health record (EHR) systems can help with that. About 55% of all physicians had upgraded to an EHR system in 2011, and nearly 50% more are planning to upgrade in the next year. In addition, three-quarters of those who use EHR systems say that it meets the federal “meaningful use” criteria. Read on for how these great systems can help you take your practice to the next level.

CMS Has Released The Final Rules for Stage 3 Meaningful Use

On October 6, 2015, after much anticipation, CMS released the final rules for the Stage 3 Meaningful Use incentive program and the corresponding certification requirements for EHR vendors. The final rules for 2015 Edition Health IT Certification Criteria (2015 Edition) and final rules with comment period for the Medicare and Medicaid Electronic Health Records (EHRs) Incentive Programs will help continue to move the health care industry from a paper-based system, where a doctor’s hand-writing had to be interpreted and patient files could be misplaced.

Recent EMR Software Upgrade in Georgia Hospital a Growing Trend Across the Country

One of the fastest growing trends in the healthcare industry is the move to electronic medical record, or EMR software. In fact, as of 2011 55% of all physicians have adopted an electronic health record (EHR) system of some kind. In the wake of ever-rising prices people in the industry are constantly trying to find better and more efficient ways of providing care and services. Phoebe Putney Memorial Hospital in Albany, Georgia is one of the latest facilities to make upgrades to their electronic medical record software features, according to the Albany-area ABC affiliate WALB.com.

ICD-10 Code of the Week | Accidental Kick by Another Person

In our final ICD-10 Code of the Week installment, Benchmark Systems has chosen W50.1xxS – Accidental kick by another person, sequela.

A Few Creepy ICD-10 Codes Just in Time for Halloween

In order to break the tension from the transition to ICD-10, Benchmark Systems thought we would compile a list of creepy sounding ICD-10 codes that remind us of Halloween and our favorite Halloween movies. Read on if you dare, but some of these could lead to a F51.5 (nightmare disorder).

The ICD-10 Webinars Are Now Available Online

Did you miss Benchmark Systems’ Electronic Health Record and Practice Management ICD-10 Readiness Webinars? Fear not! Both webinars have been uploaded online to our client portal.

ICD-10 Code of the Week | Unspecified Balloon Accident Injuring Occupant

In our twelfth ICD-10 Code of the Week installment, Benchmark Systems has chosen V96.00XS unspecified balloon accident injuring occupant, sequela.

On ICD-10 Release Date, CMS Says Four States Are Exempt

On October 1, 2015, the ICD-10 implementation date, four state Medicaid programs won’t be transitioning to ICD-10 like the other 46. Instead, they have received CMS approval to take incoming claims coded in the new ICD-10 system, convert them into ICD-9 codes, and use the older system to calculate payments to healthcare providers.

CMS is now Offering “Cheat Sheets” for the Upcoming ICD-10 Implementation

To help physicians and other providers get quickly up to speed, CMS has released a series of clinical coding “cheat sheets,” or quick reference guides that match common clinical concepts with their proper ICD-10 codes. These “cheat sheets”, deemed Clinical Concept Series by CMS, are available for six specialties including family practice, internal medicine, cardiology, OB/GYN, orthopedics and pediatrics.

5 Medical Billing and Collection Tips for All Practices

Although medical practices are rarely thought of as businesses in the same sense retail shops or restaurants are, revenue is necessary to keeping a practice running. If your practice is struggling with billing or collections, here are the top five strategies you should try:

7 Questions to Ask Before Buying an EMR Software System

If you’re looking at statistics regarding electronic medical records (also called electronic health records), you might be getting confused. It’s true that EMR software is quickly becoming standard. In 2011, only slightly more than half — 55% — of physicians had adopted EMR or EHR systems. But adoption of basic systems spiked 21% between 2012 and 2013 alone, and, by 2013, 69% of physicians reported participating or intending to participate in Medicare and Medicaid Incentive Programs (participating, obviously, requires having an electronic record system).

Electronic Medical Records Deliver — When Doctors Actually Check Them

A new study has found that electronic medical records can indeed deliver on promises of increased efficiency and better patient care — that is, if doctors actually check them.

Medical Software Systems in the Real World: A Case Study

It’s easy to talk about the benefits of medical software systems such as electronic health records and integrated medical billing systems/medical appointment software in theory. It’s thought that using internal or online EHR software can improve efficiency by around 6% a year, and features such as billing integration and appointment reminders can be key in improving profitability.

Benchmark Clinical Rated Top Cardiology EHR on Software Advice

Benchmark Systems’ Clinical EHR has been rated as one of the top cardiology EHRs by Software Advice.

Benchmark Systems’ Cardiology EHR is the preferred solution for cardiologists nationwide. Our Clinical EHR is fully integrated with appointment scheduling and practice management solutions, as well as our patient portal, referring patient portal and PQRS reporting solutions. Benchmark Clinical EHR allows cardiologists to streamline operations and fulfill regulatory compliance needs while ensuring adherence to best practices.

ICD-10 Code of the Week | Prolonged Stay in Weightless Environment

In our fourth ICD-10 Code of the Week installment, Benchmark Systems has chosen X52: Prolonged Stay in Weightless Environment

Small Practices Feel Stuck with Current EMR Vendors

More than one fourth of providers at small practices (1–10 physicians) feel stuck with or plan to leave their current EMR vendor, according to a recent KLAS study,”New Leaders in the Small-Practice Market: Ambulatory EMR Performance 2015 (1-10 Physicians).”

ICD-10 Code of the Week | Hurt at The Library

In our third ICD-10 Code of the Week installment, Benchmark Systems has chosen Y92241: Hurt at the Library.

What Defines a Modern EHR Software?

EHR software was originally designed to recreate paper charts for medical practices and healthcare organizations in a digital form. And, just like these paper charts, the early EHR softwares were only meant to capture information. Sharing the information with patients or across a continuum of care wasn’t even a distant thought on anyone’s mind.

The Two Types of Data Healthcare Providers Need

Speaking at the Familias en Accion’s Latino Health Equity Conference in late June, Sinsi Hernandez-Cancio, director of health equity at Families USA, pointed to electronic health records or electronic medical records as an important source of information when it comes to uncovering patient populations that aren’t getting adequate care for chronic health problems. But at the same time, she emphasized that there are “two universes of data” healthcare providers always need to continue balancing. What are those two universes? Here’s what doctors, especially those working in family practice, need to be thinking about:

EMR Software Just Unveiled the Hidden Dangers of Common Antacids

Another day, another example of how electronic medical records or electronic health records can lead to much more than just better health outcomes for individual patients.

Study: Using Family Practice EHRs to Improve Insurance Stability

Most of the time on this blog, we focus on how electronic health records or electronic medical records affect physicians (especially primary care physicians). And, although one 2014 survey of the American College of Physicians member sample found that family practice physicians were spending 48 minutes per day on electronic records, the effects of family practice EHR software are generally very positive. Electronic records improve efficiency by a tidy 6% per year, and federal incentives have made getting started with EHRs a smart financial move. As of 2013 — getting newer data is difficult — 69% of physicians reported that they had already applied or intended to apply for the Medicare and Medicaid EHR Incentive Programs.

Electronic Health Records Shown to Boost HPV Vaccination Rates in New Study

There can be little debate these days over whether electronic health records or electronic medical records are part of the future of medicine. It’s hard to gather up-to-the-moment data, but we know that as of 2001, only 18% of office-based physicians used EHR or EMR software; as of 2011, that figure had risen to 55%, and by 2013, it was at 78%. Basic EHR adoption went up 21% between 2012 and 2013 alone.

The Latest on Public Health Data Reporting and Stage 2 Meaningful Use

We’ve discussed before on this blog how electronic health records — anything from family practice EHR software to large hospital systems —can, in theory, contribute to public health goals by facilitating large-scale epidemiological analysis and similar projects. That’s one more reason, besides the fact that they increase efficiency by about 6% annually, for healthcare providers of all sizes to consider them. And, in fact, it appears that most are: As of 2013, 78% of office-based physicians reported using EHR or EMR software, as opposed to only 18% in 2001. Moreover, more and more providers are focusing on meeting federal meaningful use criteria, with about three-quarters of current EHR users saying their systems are up to that standard.

Warning Signs You’re Choosing the Wrong Medical Software Company

Electronic medical records and their slightly more comprehensive siblings, electronic health records, are getting better. While many physicians used to focus on bare-bones basic systems — adoption of basic systems by office-based physicians went up 21% between 2012 and 2013 alone — practices are getting smarter about choosing systems that will set them up to receive federal incentives and improve their overall efficiency. Currently, about three-fourths of physicians with EHR systems report that they’re capable of demonstrating “meaningful use” as defined by federal departments.

7 Signs Your Current EMR System Needs Replacing

Electronic medical records or electronic health records are virtually ubiquitous. As of 2013, the percentage of office-based physicians using an EMR/EHR system had risen to 78% — from only 18% in 2001. Moreover, more than half of the physicians without an electronic record system are planning to purchase one or start using an already purchased one within a year.

3 Reasons Your Electronic Medical Records Might Be Making You Miserable

Despite some undeniable challenges in their implementation, electronic medical records/electronic health records have made great strides in the past few years. Between 2010 (the first year from which trend data is available) and 2013, there was a significant increase in physician adoption of EHRs capable of meeting Stage 2 meaningful use as defined by the federal government; now, about three-fourths of physicians with EHR systems report that their system meets meaningful use criteria.

The Medical Technology Revolution: How Medical Software Systems Are Changing the Game

To say that technology is evolving at lightening speed is truly an understatement. In fact, technology has evolved so rapidly that the world is a much different place than it was only 10 years ago. Not only has technology completely revolutionized the ways in which people live, work, and play, it’s also changed the way people heal.

5 Ways Medical Appointment Scheduling Software Benefits Both Practices and Patients

We spend most of our time on this blog discussing electronic medical records; that’s because web EMRs facilitate data collection both for individual patient records and for clinical and epidemiological studies, protect records from physical destruction, and improve overall efficiency by about 6% annually. But EMRs aren’t the only kind of medical software systems that can vastly improve a practice’s ability to run efficiently and profitably while serving its patients’ needs. Medical appointment scheduling systems, for example, can accomplish many of the same goals as EMRs.

Should Electronic Medical Records Be Shared With Patients?

Although electronic medical records can contribute to larger goals when it comes to epidemiology and public health, many of the arguments for using them come down to simple logistics: EMRs protect patient files from physical destruction, eliminate the concerns about legibility associated with handwritten records (which in turn can lead to medical errors), and result in an overall increase in efficiency of about 6% annually.

Health IT News Roundup: Meaningful Use and Interoperability Roadmap

In just 24 hours at the end of January, the Department of Health and Human Services (HHS) issued two statements involving electronic health records that will impact both the physicians who use them and the medical software companies that develop the systems to support them. The first has a more immediate impact, while the other isn’t likely to affect physicians for some time. Here’s what you need to know to catch up:

The 3 C’s That Matter When Choosing Practice Management Software

Electronic health records (sometimes called electronic medical records) are clearly an integral part of healthcare now and moving into the future. These systematic collections of health information contain data not only about individual patients, replacing old-fashioned paper charts, but also help to synthesize data about entire populations in order to paint a clearer picture of public health needs. There has been a rapid adoption of EHRs in recent years. In 2001, only 18% of office-based physicians used an EHR of any kind; by 2013, that figure was 78%. Between 2012 and 2013 alone, the number of physicians using basic EHRs went up by 21%.

How Electronic Health Records Identify Treatment Problems and Support Solutions

There are numerous benefits to using electronic health records or electronic medical records, and it’s easy to list them abstractly: EMR practice management software protects against physical file destruction, standardizes terms and abbreviations and simplifies data input, and increases efficiency for healthcare providers by about 6% annually. It’s clear that using electronic records has significant administrative benefits.

Stage 3 of ‘Meaningful Use’ Guidelines for Electronic Medical Records (EMRs) Now Under Review

Electronic medical records and electronic health records (look at some of our past entries for an explanation of the distinctions between EMRs vs EHRs) are quickly becoming ubiquitous in the medical field. Part of this is simply a matter of convenience for practices, particularly since EMRs can be integrated with medical appointment software and medical billing systems.

Meeting the Security Challenges Posed by Web based Electronic Medical Records

The use of electronic health records is growing, and that’s a good thing for patients and practices alike. Electronic medical records can increase the efficiency of healthcare providers by 6% annually; digitizing forms makes it easier to collect data for clinical studies or epidemiological purposes, leading to better public health policy; and eliminating handwritten records can reduce avoidable errors associated with poor legibility and incomplete record-keeping. In this day and age, transitioning to EHR software is a question of when, and not if.

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AntWorks US

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Local Phone: 434-528-1038

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AntWorks UK

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AntWorks Qatar

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Jann Camahalan

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AntWorks Singapore

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Financial Tower 2 Singapore 018983

Dexter Villota

dexter.villota@ant.works

+65-6518-5724

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AntWorks Philippines

Shaw Boulevard, Ortigas Center, Pasig City

Dexter Villota

dexter.villota@ant.works

+65-6518-5724

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