The importance of utilising the right AI tools to become a scalable and integrated business.

According to a recent survey from HFS Research, the number one issue preventing early adopters in achieving their automation goals is scalability. In fact, 75 percent of companies that have deployed automation, lacked an end-to-end integrated process view, plus analytical insights, so their automation program remains fragmented. Automation tools such as Robotic Process Automation (RPA) are used to automate certain business processes in specific departments, whilst other facets of the business are neglected.

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