Outsourcing
Email Services
Mass emails relying on data from multiple systems are painful to produce manually. Automate and optimise customer communications delivered in your customers’ preferred channels like mobile, email, web, text/SMS and print.
Warranty Administration
Automate warranty administration by populating the report data from various sources including digitised documents, validate for accuracy, and process workflows based on predefined business rules.
Webpage and Catalogue Maintenance
Simplify the need to update websites, intranet, and catalogues. ANTstein can auto-update relevant data from websites, systems, forms or email and ensure that your business access fresh and correct data in real time.
Customer Database Management
ANTstein ensures the customer data and signed documents are accurately captured and updated in real-time across all systems. Automatically update customer information and annual contracts that requires signature. Automate processes that are triggered by events, specific dates, process or task.
Record Synchronisation
Consolidate multiple systems and eliminate paperwork while enhancing the security of confidential information.
Quality Assurance
Seamlessly integrate data from aggregate systems, validate and monitor information, and deliver data to stakeholders via dashboards, databases, spreadsheets and reporting applications in any format.
Shared Services Operations
Through service automation, focus on delivering value-added service and making Shared Services efficient. ANTstein increases resource availability by going beyond the limitations of traditional task-based RPA.
Survey Management
Make customer feedback more actionable. ANTstein will automatically collect all surveys from multiple sources, analyse data points using sentiment analysis, create categorisation of issues, and develop useful insights to facilitate data-driven decision making. Create auto-generated responses based on the feedback for immediate notification and create alerts to ensure issues are addressed.
Customer Transition
Manage customer records across multiple systems and process changes with ease. ANTstein ensures all CRM, ERP or legacy information is synchronised as they link systems, processes and activities on demand in real-time.
Direct and Indirect Procurement
Consolidate data from multiple systems, from which then extract procurement data across the S2P life cycle, including spend data for suppliers, commodity categories, departments, and cost centers. Automate all activities related to data extraction, loading and transformation (ETL) in the procurement organisation as well as reporting and analytics.
Data Conversion and Document Digitisation
Remove the need for human intervention on inbound document capture and extraction by digitising documents and validating data with required data points.
Logistics and Dispatch
Effectively manage and expedite field appraisal assignments. Provide visibility on job status and appraiser location by sending auto-notifications via email or text. ANTstein can collect information from multiple systems to generate customer demographics and service history averages to check for analytics such as the likelihood of appointment cancellation. It could then automatically send appointment reminders to customers at high risk of cancelling.
Claims Processing
Capture unstructured data from various files types, analyse, validate, and process claims automatically based on business rules.
Voice of Customer Feedback
Simplify the need to update customer feedback. ANTstein can collect relevant data from websites, systems, forms or email and ensure that you have access to fresh and correct data and service the customer in real-time.
Transaction, Order, Invoice Processing
ANTstein reads and interprets all transaction, invoice and order files, regardless of format. ANTstein recognises patterns and exceptions without the intervention of manual efforts.
Incident Management
Checks and validations can be automated, including verification of information from multiple sources, which cuts incident resolution time drastically. Automatically classify incidents, resolve incidents based on business rules, and auto-assign more complex problems for escalation.
Contract Validation
Manage contract validations with precise oversight. ANTstein will capture, verify data points, provide a comprehensive assessment, and deliver the precise data you need to comply from any internal or external source.
Application Processing
Automate application processing by collecting and verifying all the required documents, perform necessary checks and decision-making as to an individual's eligiblility for good and/or services.
Document Indexing and Archiving
Automatically capture, validate, index and archive documents and other assets. An auto-generated report is then created for analysis.
Data Entry, Data Capture, Data Mining, Data Processing, Data Rectification
Capture and understand customer information using Natural Language Modelling (NLM) and share the data with a user interface to update each customer record accurately, and eliminate exceptions consistently in an ongoing basis.