The results are in: according to a recent HFS Research survey, business leaders know that applying a piecemeal, task-based approach to automation within organisational silos is keeping them from unearthing the riches of an integrated automation platform (IAP) that scales across the enterprise. In fact, based on survey responses, HFS says “the fragmented approaches towards data ingestion are practically accentuating the data integration problem rather than solving it.”
So how do organisations like yours get away from a piecemeal strategy and work towards a fully scalable approach to intelligent automation? Let’s explore the HFS survey data, which includes responses from 317 senior enterprise leaders from Global 2000 organisations across nine industries and three major geographies, in more detail.
A Sea of Uncharted Data
Not surprisingly, HFS survey respondents flagged the inability to scale as the number one challenge to the success of automation programmes. And it makes sense when you consider that in more than 75 percent of cases, the organisations have no end-to-end integrated process view and less than 50 percent of leaders are confident in achieving the goals they’ve set for their intelligent automation technologies.
Of course, these issues all circle back to data problems: specifically, an overabundance of data and a lack of visibility into data across the enterprise. Because when processes, and the technology used to automate them, are siloed in various departments, the data is also trapped and can’t be leveraged to its fullest.
More Data Ordeals
How can there be more to say about data problems? Data is the pearl at the centre of every organisation, and yet it seems there are endless issues with the technology that attempts to collect and understand it.
Survey respondents told HFS that a whopping 27 percent of unstructured data is still extracted manually. And as for ingestion of that data, none of the methods used are integrated:
50 percent have one dominant data ingestion tool that is not integrated across data sources
31 percent have multiple separate data capture tools in fragmented implementations
19 percent still use the ingestion modules that are native to the various solution modules
And if all these data and technology issues are keeping you up at night, it doesn’t end there.
Dire Straits: Talent, Strategy and Platform Maturity
Enterprise leaders weighed in on the areas that are causing the most pain for their organisations when it comes to intelligent automation. 57 percent said they have a talent problem, 19 percent told HFS there is a lack of vision, strategy and planning in terms of leveraging integrated intelligent automation, and another 19 percent don’t have a mature IAP they can implement for their organisation.
These three issues are all interconnected, of course, and the 19 percent of leaders who mentioned needing a mature platform are on point. Intelligent IAPs, particularly those that use advanced technology based on fractal science, are the low-code, low-training pot of gold at the end of the proverbial rainbow. They allow employees to quickly get up to speed on leveraging the technology and to utilise data more thoughtfully.
And an IAP combined with a process discovery tool allows enterprises to develop a more comprehensive vision for automation. The right technology gives companies the ability to not just intelligently automate processes, but also to create more intelligent strategies by uncovering problem processes and data silos, so they can move forward with confidence.
Open the Treasure Chest of Intelligent Automation Benefits
Any treasure-hunter knows there will be obstacles on the way to their final destination. The good news for enterprises on a quest for scalable intelligent automation? There are also benefits along the way. You don’t have to be at the point of complete, integrated intelligent automation across your organisation to start experiencing:
Improved customer experience
End-to-end process automation
If you start with an integrated intelligent automation platform, your organisation is set to tackle obstacles seamlessly, without slowing down business growth.
Are you ready to learn more about the riches of scalable intelligent automation?