Order configuration and processing
Automate the order configuration and service/product changes for your customers. Giving customers access to real-time order management capabilities. Improve customer experience and the likelihood of establishing customer loyalty.
Whether they are applying for new service or change in service, automate service requests and provisioning and deliver exceptional experiences 24/7.
Credit checks for post paid accounts
It takes just a few minutes for ANTStein to gather and verify data from multiple sources (such as credit agencies), make credit checks, and take a decision based on set parameters regarding customer's eligibility for services.
Automate and optimise customer communications delivered in your customers’ preferred channels like mobile and text/SMS in real time.
Automatically assign a new SIM to a user and transport all documents from multiple systems.
Proof of Delivery
Fetch and integrate data from provider databases and the shipments can be tracked for delivery over GPS. Seamlessly send proof of delivery confirmation to your customers’ preferred channels such as mobile, email, web, and text/SMS.
Customer dispute resolution
Checks and validations can be automated, including verification of information from multiple sources, to cut dispute resolution time drastically. Automatically classify disputes, resolve disputes based on business rules, and auto-assign more complex problems for escalation.
Backing up Customer Information
Quickly and easily record and back up transaction information and key details from each call, to keep customer files complete and well organised.
Porting and verifying customer information
Customer's phone numbers can be ported from one operator to another by integrating data across multiple internal and external systems.
Competitive Pricing, Monitoring and Analytics
Proactively handle competition by accessing product and service information via websites, third party merchant platforms and comparison shopping sites 24/7. Monitor, alert and reprice according to business rules and generate analytics in real time.
Customer account maintenance
ANTstein ensures the customer data and signed documents are accurately captured and updated in real time across all systems. Automatically update customer information such as name change, change of address, credit card information, and signed contracts.
Automatically sift through millions of records aggregated from multiple sources and identify priority accounts for cost-effective and efficient location of debtors.
Review current and historical transactions to identify illegal online activities. Acquire, integrate and verify data across multiple channels to detect and flag fraudulent dealings.
Automate the process of providing analysed data, by aggregating documents from disparate systems, digitising documents, and validating required data points.
Network process automation eliminates human errors, improves response times by processing incident management requests in an automated fashion, and lowers costs by giving operations teams the ability to migrate mundane and repetitive tasks. ANTstein promotes automation across multiple devices and technologies by providing standardisation of processes and procedures to manage networks.
Customer Service Support
Auto-resolve low priority queries, freeing up customer service center, and focus on high priority queries. ANTstein reduces the time taken to verify customer details from disparate systems and provide fast service to clients.
QueenBOT can be embedded into workflows and can progress equipment management from reactive to predictive, then to proactive.
Internet Application Management
Coordinate internet applications by seamlessly integrating data from various sources.
Billing data management
Data from spreadsheets or other legacy reporting systems are integrated and merged into a central hub and the billing process is streamlined through the generation, storage and tracking of both internal and external communication.