Contact Center
Transaction Automation
Quickly and easily record transaction information and key details from each call to keep customer files complete and well organised. Provide quick access to useful information to avoid common mistakes.
Ticket Management
Checks and validations can be automated, including verification of information from multiple sources to make ticket management more efficient. Automatically classify tickets, resolve tickets based on business rules, and auto-assign more complex problems for escalation.
Service Requests and Scheduling
Whether customers are applying for new service or change in service, automate service requests and deliver exceptional experiences 24/7.
Fraud Detection
Review current and historical transactions to identify illegal online activities. Acquire, integrate and verify data across multiple channels to detect and flag fraudulent dealings.
CRM Updates
Simplify the need to update customer data and activities which are constantly changing. ANTstein can auto-update relevant data from websites, systems, forms or email and ensure that your business access fresh and correct data in real time.
Enhanced Phone Support
Auto-resolve low priority queries, freeing up the contact center to focus on high priority queries. ANTstein reduces the time taken to verify customer details from disparate systems and provide fast service to clients.
L1 Support
ANTstein can automate various complex system administration tasks around IT applications and infrastructure, including tasks such as regular diagnostics and fault remediation. This puts tech support teams one step ahead of all other teams and lets them respond to possible failures before they can be noticed by regular users.
Feedback and Surveys
Simplify the need to update customer feedback and surveys. ANTstein can collect relevant data from websites, systems, forms or email and ensure that you have access to fresh and correct data and service the customer in real time.
Escalation Management
ANTstein can consolidate and correlate centralised data to gain a holistic view of risks, manage case escalation, and support investigations for quicker case resolution.
Case Classification and Routing
Automatically classify disputes, resolve disputes based on business rules, and auto-assign more complex problems for escalation.
Progress Chasing
In managing escalations, automatically receive notifications at each stage of the process to ensure service levels are met and the case is resolved in the shortest time possible.
Service Level Management and Reporting
Ensure standard service levels (based on business rules) are constantly managed and reported. Using ANTstein, automatically acquire, validate and deliver the information required from any internal or external source.
Price Matching
Proactively handle competition by accessing third party merchant platforms and comparison shopping sites 24/7. Monitor, alert and reprice according to business rules and generate analytics in real time.
System Synchronisation
Consolidate and validate data across multiple internal and external systems. ANTstein ensures all CRM and ERP information is synchronised it links systems, processes and activities on demand in real-time.
Renewal Notices
Automatically provide customers with premium renewal receipts when the premium renewals are paid online or offline. Generating premium renewals for every premium paid for each policy can be handed over, followed by auto-generated reports for verification.
Reset Credentials
Get rid of a lot of time-consuming tickets like password reset, unlock accounts, reboot systems, restart service, install updates, monitor alerts with automation.
Customer Data Management
ANTstein ensures the customer data and signed documents are accurately captured and updated in real time across all systems. Automatically update customer information such as change of address form and annual contracts that requires signature. Automate processes that are triggered by events, specific dates, process or task.
Automated Customer Notifications/ Reminders
Automate and optimise customer communications (such as notifications and reminders) delivered to your customers’ preferred channels e.g. mobile, email, web, text/SMS and print.
Customer Inquiries
Automatically respond to customer inquiries through personalised communications delivered in your customers’ preferred channels.
Information Verification
Automatically validate information across multiple systems.