Request and Change Management
Eliminate many time-consuming tickets like password reset, unlock accounts, reboot systems, restart service, install updates, monitor alerts with automation.
Whether they are applying for new service or change in service, automate service requests and provisioning, and deliver exceptional experiences 24/7.
Simplify, standardise highly personalised customer communications delivered in your customers’ preferred channels like mobile, email, web, text/SMS and print.
Customer Onboarding and Offboarding
Deploy paperless workflows and enhance customer experience via faster onboarding and offboarding processes, such as ID verification and ongoing communication.
ANTstein ensures the customer data and signed documents are accurately captured and updated in real time across all systems. Automatically update customer records such as change of address form and annual contracts that requires signature.
ANTstein can create a unified knowledge repository with a single click in real-time, from multiple sources such as emails, CRM, ERP, websites, etc.
By aggregating data from multiple sources, a dashboard can be created for common queries.
Customer Engagement Communications
Enhance customer engagement by accessing relevant customer data from one or multiple systems on a daily basis providing relevant information via email, SMS or other various means of communication.
Service Level Management
ANTstein can improve service-level management by providing real-time guidance and personalised information to speed up interactions.
New Customer Welcome Packets
Standardised communications are easily personalised to your brands and customers with minimal help from IT. Auto-send welcomes packets with important information in the customer's choice of delivery such as SMS, email, or regular mail.
User and Access Management
Integrate legacy and ERP systems with identity and access management (IAM) simultaneously, without the need of direct integration or customisation. Remove manual work by creating workflows each time a user account must be created, changed or deleted.
Capture online registration, validate, and integrate simultaneously in multiple systems such as CRM and ERP.
Manage customer records across multiple systems and process changes with ease. ANTstein ensures all CRM information is synchronized as they link systems, processes and activities on demand in real time.
Customer Due Diligence
Manage compliance with regulations such as Customer Due Diligence, Anti-Money Laundering and Know Your Customer. ANTstein will capture, verify data points, provide a comprehensive assessment, and deliver the precise data you need to comply from any internal or external source.
Speed up customer onboarding by empowering customers to interact with your business anytime and anywhere through digital self-service/assisted-service model. Eliminate manual tasks and increase accuracy and efficiency with automatic data entry from captured documents. Keep customers informed throughout the process via automated response communication.
Customer Risk Rating and Monitoring
Compile risk rate reports from multiple sources. Deliver data to risk management teams via dashboards, databases, spreadsheets and reporting applications in any format to proactively mitigate risks.
Automatically respond to customer complaints and resolve customer issues. With real-time responsiveness, improve customer experience significantly.
Upsell Opportunity Reporting
Provide useful information in real-time to help with upsell including reporting. Automatically provide instructions for speaking to a customer on the phone, based on details in the customer’s file.
In managing escalations, automatically receive notifications at each stage to ensure service level is met and the case gets resolved.
Customer Experience/ Satisfaction Monitoring
Automate, optimize and monitor customer experience through personalized communications delivered in your customers’ preferred channels and receive immediate feedback by consolidating multiple systems.