Role objective

To manage end-to-end delivery of SLAs for Financial, Consulting and Health care COE, projects through developing a comprehensive framework for deployment of work, assessment and improvement of team performance. To drive continuous improvement of delivery capabilities and procedures in order to deliver effective and professional client engagements. Be the Point of Contact with all technical Solutioning, Development and Scope creep.

Working relationships

The RPA Services delivery Manager in the US will report to the VP Services Delivery and will also manage a team of developers in the US that will collaborate with development teams offshore.

Professional knowhow

You will bring broad experience in Technical Consulting, Hands on Management skills as well as deep experience with SDLC. Experience with different Digital Automation Platforms is helpful.Digital Transformation creativity and curiosity is  an imperative.

Primary responsibilities

  • You are solely responsible for the management of client relationship. Has responsibility for project and team performance, and service level agreement targets. Has responsibility for evidencing that AntWorks Values is embedded in the operation to meet clients’ requirements..

  • Has line management responsibility for a team of functional heads / senior specialists.

  • Own and oversee the day-to-day delivery of Client Processes across all AntWorks sites in India in accordance with agreed Service Levels.

  • Review resource requirements in the context of operational experience and reported performance and adjust as relevant

  • Establish and review Key Performance Indicators aligned with Service Level Agreements

  • Own operational adherence to internal procedures and controls, and compliance with information security and regulatory standards

  • Liaise with Client Representatives Globally

  • Liaise with the AntWorks senior management team to support new bids and liaise with the Transition team to support successful handover of newly migrated Processes to Operations

  • Specify and recruit the appropriate resource base to deliver Client Processes to agreed Service Levels

Skills experience

  • At least 12- 15 years with 5 years of experience in IT / robotics process automation sector

  • PRINCE2 / PMI accreditation is preferred

  • Proficient in C#, Winforms, ADO.Net- Entity Framework, LINQ, WCF

  • Strong understanding of OOPS

  • Hands-on experience in MVC (version 4 or 5) - Frameworks, html5, JavaScript, JSON, jQuery, Ajax.

  • Hands-on experience in writing reusable C# libraries and DLL

  • Microsoft SQL Server 2008 or 2012- Stored Procedures, Functions, Triggers

  • Proficient understanding of code Versioning tools -Git, SVN

  • IDE –VS2010 or VS2015 & .Net Frameworks (4.0 and above)

  • Hands on Experience in Client Server Application Architecture

  • Hands on experience in Windows Services & Web Services

  • Exposure in Data Analytics, Image Processing, Elastic Search, OCR, ICR and OMR

  • Demonstrated commitment to high quality user facing and back end code that is usable, maintainable and well thought out

  • Ability to work both collaboratively and independently

  • Self-motivated and self-directed learner who has quickly learned new programming languages

  • Open to modification of the work we do, based on customer feedback and other data we acquire

Why should you join AntWorks?

AntWorks is on the mission to manifest the power of ethical AI while delivering the greatest value to our customers and our people. The Global Sales team plays an integral role in building out our customer base and bringing AntWorks to enterprise customers and SMBs to make an impact on their services. Our culture is built on diversity, inclusion and innovation and we want you and your ideas to thrive at AntWorks. Come join us.

About us:

We - AntWorksTM - are a global, artificial intelligence (AI) and intelligent automation company; creating new possibilities with data through digitisation, automation, and enterprise intelligence. As the World’s only platform that understands every data type, ANTstein™ digitises every bit of information for a diverse range of industries. By creating human-like bots in a low-code / no-code environment, ANTstein™ innovates new ways to automate complex processes. Put simply, we accelerate the new, constantly. ANTstein™ is also the first and only Enterprise Intelligent Automation Platform powered by fractal science principles and pattern recognition.