Can BPOs Rescue Themselves?
Digitising unstructured data services at scale lowers costs, protects revenues, and operational resilience.
2020 has rocked many industries. One which has been particularly hard hit is the BPO industry, with their reliance on location and people they’ve had their business models tested and in some cases proven inadequate. As BPOs look to pivot or re-build their business models, the smarter ones are turning to data to secure their position as value-added providers. While traditional transactional efficiency will maintain customer loyalty, the real opportunity for growth is within data and business-critical insights.
A recent BPO report by SSON and AntWorks emphasised flexibility, responsiveness and digital adoption as key to BPO survival. However that is by no means easy and poor data quality has emerged as one of the key barriers to digital transformation. Indeed data integrity is a crucial nut that organisations all over the world are trying to crack. Join our upcoming webinar with WNS and evoluteIQ to find out more about:
The opportunity for growth: Smart ingesting as a game-changer
Cognitive Machine Reading: Opening the door to digitisation
Handling multiple data formats with a single platform to create faster and more accurate insight
The bottom line: Exploring hard business benefits for BPOs in a time where every penny count