BPO: Innovate or Stagnate? Pivoting in a Time of Chaos
Activate a Competitive BPO Delivery Model with Data Digitisation
With immense pressure to provide greater value and transparency, the Business Process Outsourcing (BPO) industry needs to transform themselves into a strategic business partner, as a means of communicating their value.
BPOs can no longer rely on low-cost, labour arbitrage as a competitive strategy. Unlocking Process Data for Automation is the new imperative. While BPO providers need a unified global delivery model, they also need an AI-enabled technology to maintain a competitive edge.
Documents drive business interactions such as claims, sales orders, proof-of-delivery, approvals, acknowledgements, confirmations, alerts and clarifications. Maintaining and improving the quality and speed of these interactions is a key differentiator that impacts customer retention, loyalty and repeat business. The automation of document-intensive business processes with Cognitive Machine Reading represents a sustainable opportunity to meet the increased demand for services.
Why & How BPO Providers Are Solving The Data Digitisation Challenge
What Industry Experts & Customers Say
“AntWorks CMR’s high accuracy across the tested document types, even with small training sets, and its outstanding ease-of-use allows buyers to democratise the use of document cognition across the organisation easily.”
"While evaluating vendors for our digital transformation project, we were impressed with AntWorks’ capability and vision…we appreciate their strength and focus in using a business-led approach, instead of a technology-led approach, to problem solving.”