How can you manage unstructured data to enable Intelligent Document Processing (IDP)? And what are the key steps to reaching automation ‘nirvana’ faster? Everest Group’s IDP Playbook reveals the key steps you need to take.

The automation ecosystem is evolving. What started as basic automation for transactional tasks using RDA (Robotic Desktop Automation) and latterly RPA (Robotic Process Automation) has evolved towards the adoption of intelligent automation (IA). 

Intelligent Automation (IA) is effectively a game-changer, integrating RPA/RDA solutions with artificial intelligence (AI) technology to drive faster and more efficient end-to-end automation of complex business processes. 

A significant and mature component of IA is Intelligent Document Processing (IDP). RPA and RDA solutions often struggle to handle unstructured data, such as hand-written notes, images, and signatures. It’s this kind of data that most Optical Character Recognition (OCR) solutions fail to recognise, never mind digitise.

But IDP has the edge over OCR by being able to recognise and digitise this kind of unstructured data. In fact, enterprise grade IDP solutions effectively blend the power of AI to efficiently process all types of documents and feed the output into downstream applications. 

The IDP journey: 5 distinct steps to automation success

So how do you embark on your IDP journey? Everest Group’s IDP Playbook outlines the 5 key steps you should take to reach automation ‘nirvana’:

Automation nirvana

Step 1: Understand where you are

Every IDP journey must start somewhere. It’s important to take stock of where you are and where you’re heading. It starts with small steps, understanding your current state of document processing, mapping out current capabilities and being aware of the IDP technologies available, along with potential outcomes.

Step 2: Determine the business case for automation

Identify processes suitable for IDP implementation and detail the business case for the desired outcomes. If the business case does not stand up, iterate as required and identify achievable objectives.

Step 3: Ensure the right level of capabilities

Based on achievable outcomes, determine the capability levels required. It’s important to map out components of the capabilities that need to be created/achieved as part of the IDP journey.

Step 4: Find out where the roadblocks are

To be successful you need to identify what could get in the way of successful execution. Once you know that you should be able to identify the easiest and fastest route to success based on the various determinants.

Step 5: Execute on your strategy

Strategic execution of your IDP strategy should be based on your planned path. But be prepared to correct course if or when new information comes to light. Continuously monitor and seek to improve along the way.

Why adopt IDP now?

Everest Group’s IDP Playbook outlines some compelling reasons for adopting IDP, including:

  • Spend less time and resources on processing semi-structured and unstructured data

  • Improve customer/employee/partner experience

  • Speed the time-to market and the development of new business models

  • Support top-line growth

  • Improve accuracy, quality and speed

  • Enhance workforce productivity

Get the full IDP picture

To find out more, and to discover how to map your IDP Journey, download your copy of the IDP Playbook now.