senior-vice-president

Senior Vice President

The Senior Vice President manages end-to-end delivery of SLAs for Financial and Healthcare COE in India processes through developing a comprehensive framework for deployment of work, assessment and improvement of team performance, manages a team of AVP/Senior Manager(s) and Manager(s), as well as, drive continuous improvement of policies and procedures in order to deliver effective and professional customer service.

Function: Operations

Primary Responsibilities

  • Provide strategic operations planning and implementation input to corporate business plans
  • Manage the operations budget
  • Contribute to disaster recovery and business continuity planning
  • Review resource requirements in the context of operational experience and reported performance and adjust as relevant
  • Establish and review Key Performance Indicators (KPIs) aligned with Service Level Agreements
  • Own operational adherence to internal procedures, controls and comply with AntWorks information security and regulatory standards
  • Manage escalated service and contractual issues
  • Own and oversee day-to-day delivery of Client Processes across all AntWorks

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